ACO CAHPS Regulatory Survey

Capture the Patient Voice in your ACO to Drive Loyalty and Improve Performance

Key Benefits

Rely on CAHPS expertise. Press Ganey has more CAHPS expertise than any other organization, partnering with over 122,000 providers on CGCAHPS and 50% of Pioneer and MSSP ACOs for 2016 ACO CAHPS administration.
Gain powerful comparative insights. With the largest comparative database, we offer powerful insights into patient experience performance.
Leverage improvement expertise. Patient experience advisors will partner with you to help drive improvement of the patient experience in your organization in the areas that matter most to your overall performance.
Benefit from CAHPS experience. Press Ganey is the largest CAHPS administrator, partnering with more than 8,500 clients to measure HCAHPS, HHCAHPS, ACO CAHPS, MIPS CAHPS, ICH CAHPS and Hospice CAHPS clients.
Keep up with regulatory changes. To help you stay informed of upcoming requirements, our regulatory reporting experts provide ongoing tracking and communication of CMS updates, distilling over 3,000 pages of CMS rule making, annually.

What it is

Retaining patients within an ACO is a top priority and critical to managing margins. Patient experience measurement and improvement is a key strategy to support ACO success—to both optimize shared savings as well as improve loyalty. When it comes to improving the patient experience, collecting deeper patient feedback helps organizations better understand performance against key drivers of patient loyalty and grow their businesses.


The Accountable Care Organization (ACO) Consumer Assessment of Healthcare Providers and Systems (ACO CAHPS) survey is a standardized tool to measure patient perceptions of care by physicians in an office setting. Press Ganey is a CMS-certified survey vendor for the Pioneer, Medicare Shared Savings Program (MSSP), and Next Generation (Next Gen) CAHPS for ACOs survey programs. To help your organization drive improvement, Press Ganey offers the official annual ACO CAHPS regulatory survey along with a Medical Practice solution which includes a combination of regulatory questions and Press Ganey questions that measure how often and how well service was delivered, providing key patient experience insights. This combination of questions used on an on-going basis better prepares your ACO for the once-annual regulatory survey. Press Ganey partners with organizations to review strategic goals and priorities, understand overall patient experience measurement needs and recommend an instrument to help prepare for what is ahead.