ACO CAHPS Survey-Regulatory Survey

Capture the Patient Voice in your ACO to Drive Loyalty and Improve Performance

Key Benefits

Benefit from CAHPS experience: Press Ganey has more CAHPS expertise than any other organization, partnering with over 80,000 providers on CGCAHPS and 55% of Pioneer and MSSP ACOs for 2014 ACO CAHPS administration.
Rely on CAHPS leadership. Press Ganey is the largest CAHPS administrator in the country, partnering with more than 8,000 clients to measure HCAHPS, Home Health CAHPS, Hospice CAHPS, ICH CAHPS and ACO CAHPS.
Gain powerful comparative insights. With the largest comparative database, we offer powerful insights into patient experience performance.
Keep up with regulatory changes. To help you stay informed of upcoming requirements, our regulatory reporting experts provide ongoing tracking and communication of CMS updates, distilling over 3,000 pages of CMS rule making, annually.

What it is

Press Ganey is approved by CMS as a survey provider for the Pioneer and Medicare Shared Savings Program (MSSP) CAHPS for ACOs survey programs. Retaining patients within an ACO is a top priority and critical to managing margins. Patient experience measurement and improvement is a key strategy to support ACO successto both optimize shared savings as well as improve loyalty. When it comes to improving the patient experience, collecting deeper patient feedback helps organizations better understand performance against key drivers of patient loyalty and grow their businesses.


The Accountable Care Organization (ACO) Consumer Assessment of Healthcare Providers and Systems (ACO CAHPS) survey is a standardized tool to measure patient perceptions of care by physicians in an office setting. To help your organization drive improvement, Press Ganey's offers the official annual ACO CAHPS regulatory survey along with a Medical Practice visit solution that includes questions that measure how often service was delivered as well as how well service was delivered. This combination of questions on an on-going basis helps you increase the speed and quality of your improvement efforts. Press Ganey partners with organizations to review strategic goals and priorities, understand overall patient experience measurement needs and recommend an instrument to help prepare for what is ahead.

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Program Summary • Jun 16, 2016