Transform the Experience

Align leadership and convert insights into action plans.

Partner with experts to identify areas of opportunity and help drive improvement of the patient experience in your organization. Press Ganey Advisors and Consultants work with organizations to convert insights into action in the areas that matter most to patients and to your overall performance. Advisors partner with you to help advance your strategic goals by applying a consistent and rigorous approach to performance improvement. Skilled industry consultants help your executives understand the organization’s current state and identify the opportunities to better define or advance the organization’s strategy.

Press Ganey's Patient Experience Advisors apply their industry expertise to help organizations focus their improvement plans and make the greatest impact. They help interpret results, provide insights and identify priorities to focus your strategy based on market-specific conditions. Working closely with your team, Advisors develop customized partnership plans, recommend best practices and help guide sustainable improvements. To help you get the most from your Press Ganey solutions, they offer education and training on Press Ganey solutions, and facilitate peer networking to deepen best practice sharing. To ensure progress, Advisors review and evolve goals, assess performance and share market updates.

Press Ganey consultants bring deep domain expertise and knowledge of leading practices from their own experience serving in CXO, CNO and leadership roles. They partner with organizations to design strategy and guide execution. Consultants facilitate a half-day in person Experience of Care Leadership Strategy session with your organization’s executive leaders. Using Press Ganey Principles as a foundation to understand the organization’s current state of Experience of Care, the team identifies the opportunities to better define or advance the organization’s strategy. Expert consultants will partner with you to understand the impact of processes and service behaviors on the patient experience and physician engagement and help you achieve strategic alignment and transformation.
Read More

Key Benefits

Image

Partner

with an expert to identify and drive improvement.

Image

Leverage

experienced consultants and achieve strategic alignment.

Image

Transform

performance with strategic support.

The Latest in Patient Experience

Icon

Communicating with H.E.A.R.T.: Cleveland Clinic’s Service Excellence Model

For organizations striving to improve performance across multiple patient experience domains in less than a year, try communicating with HEART, suggests the Cleveland Clinic Foundation.

Read More
All Patient Experience Resources

Partner with Press Ganey

Speak with a health care leader about advancing your transformational journey.