Measure and Improve Patient Experiences in Real Time

Identifying and addressing specific opportunities in real-time can lead to better organizational performance and, ultimately, better patient outcomes. The Press Ganey Point of Care (POC) solution expands the voice of patients by capturing patient feedback—from any mobile device—while they are still under your care.

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Whether in a hospital unit or a medical practice office setting, implementing the Press Ganey Point of Care (POC) solution expands the patient voice, enabling providers to understand their patients’ experiences in real-time, identify issues and immediately alert the right staff members, for proactive delivery of critical service reliability steps.

By using brief real-time surveys, customized to capture targeted data for your top patient experience improvement priorities, the tool can help your organization:

  • Increase patient engagement across the care continuum
  • Support a consistent, effective leader rounding strategy
  • Quickly resolve service opportunities
  • Track effectiveness of improvement initiatives

The POC tool works on any device with a screen and an internet connectionand because POC is a web-based toolthere are no software or applications that need to be downloaded. Data are available in real-time, without the need to plug in your device or upload/download the data before running reports.

The Point of Care solution provides flexibility to accommodate specific requests such as customized questions, branding and photos. Your Press Ganey Account Team will assist with survey design, set up and integrating insights into improvement initiatives.