Outpatient Insights to Rise Above

A patient’s first encounter with a health care organization is often at an outpatient setting. The experience you create may determine whether your patient will return for future care. That’s why you need effective solutions to improve patient preference, which will put your organization far ahead of the competition.

The Press Ganey outpatient survey gives you comprehensive peer comparisons from the largest national outpatient provider databasecomplete with 60 specialty breakouts for direct service line comparisonswhich will help you create an outpatient experience that differentiates your organization from the competition.

A Winning Partnership

Partnering with more than 1,300 outpatient departments and clinics to improve their patient experience, we offer industry-leading expertise to help build high-performing patient-centered outpatient care. Press Ganey Patient Experience solutions offer many unique benefits, including unbeatable benchmarking, detailed drill-downs, and best-in-class improvement resources.

Benchmarking: Gauge your progress with meaningful comparative benchmarks against the largest outpatient department database, as well as peer facilities closer to home. Our outpatient satisfaction database provides benchmarking against 1,300 outpatient departments and 60 different specialty breakouts.

Detailed Drill-downs: Focus your improvement efforts by understanding opportunities for each test and treatment, time of day, patient demographic and more. The Press Ganey Online reporting tool can give you a quick high-level summary or in-depth drill-down capabilityas much or as little detail as you need.

Best-in-class improvement: Leverage the Press Ganey Improvement Portal to directly access the industry’s most robust archive of proven solutions aligned to your greatest improvement opportunities. Count on our Patient Experience Advisors to guide you to heightened performance.