Prepare for and Succeed under Regulatory Requirements

The Consumer Assessment of Health Providers and Systems (CAHPS) measures patient perceptions of care and brings national attention to measured experience outcomes.

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Built on three decades of expertise, Press Ganey is the largest CAHPS administrator in the country. We support CAHPS requirements to help organizations prepare for and satisfy public reporting requirements and new payment models. Further, our surveys can complement and enhance regulatory CAHPS surveys by digging deeper -- asking additional questions to identify with greater precision the underlying issues. Press Ganey's Patient Experience solutions support a comprehensive approach to improving the total patient experience while fulfilling your regulatory requirements.

Key Benefits

  • Rely on CAHPS leadership. Press Ganey is the largest CAHPS administrator in the country, partnering with more than 8,500 clients to measure HCAHPS, Home Health CAHPS, Hospice CAHPS, ICH CAHPS, and ACO CAHPS.
  • See where you rank nationallyin real-time. With access to the largest real-time HCAHPS database in the country, you don't have to wait to assess where you stand with your national HCAHPS percentile rank.
  • Gain powerful comparative insights. A sizable comparative database across segments, provides powerful insights into patient experience performance.
  • Keep up with regulatory changes. Press Ganey regulatory reporting experts provide ongoing tracking and communication of CMS updates, distilling over 3,000 pages of CMS rule making, annually and share timely, important summary information.