To deliver the highest level of service as we partner with you to improve the patient experience, Press Ganey solutions include advisory support from a knowledgeable subject matter expert who partners with your organization.
Advisors help interpret results, provide insights and identify priorities that focus on specific operational and financial performance initiatives. Working closely with your team, Advisors develop customized partnership plans, recommend best practices and help guide sustainable improvements. To ensure progress, Advisors facilitate quarterly executive business reviews to evolve goals, assess performance and share market updates. Advisors also offer education and training on Press Ganey tools, and facilitate networking with peers from similar organizations for best practice sharing.
Dedicated, experienced professionals are ready to collaborate and leverage their expertise in patient experience, employee and physician engagement, and clinical quality in order to address your unique needs.
- Patient Experience: Our advisors offer a wide range of health care backgrounds including former managers of quality, human resources, nursing and ancillary departments, to registered nurses and vice presidents of patient experience.
- Engagement: Our advisors include human resources and OD professionals with expertise developing engaged workforce, prioritizing systemic changes, and aligning employees and physicians with business strategies.
- Quality: Our advisors are clinicians and quality experts with hospital leadership experience including highly skilled registered nurse executives.
Many of our Advisors are credentialed as Six Sigma Yellow and Black Belts, Fellows in the American College of Healthcare Executives, Certified Professionals in Healthcare Quality, and have master’s degrees in health care and business administration, and nursing.