2017 Performance Insights: Redesigning Health Care Delivery

Added on Oct 25, 2017

In-depth analyses presented in our Performance Insights report, Redesigning Health Care Delivery: Lessons from the ED, identify a pathway for redesigning care delivery models to align clinical excellence with the outcomes that matter to patients in order to consistently and reliably meet ED patients’ needs for safe, high-quality care and to reduce their suffering.

Some of the key analyses of proprietary Press Ganey data presented in the paper include:

  • Performance improvement when looking at performance across individual measures
  • Segment analysis showing that the needs of patients with the most severe and least severe conditions were more fully met than those of patients in the intermediate severity group
  • Analysis showing that timely care initiation has more influence on global rating than receipt of pain meds

The ED is a microcosm of the larger health care system and an ideal setting for evaluating processes that can be applied to multiple care environments.

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