Craig Clapper, Partner, Press Ganey Consulting Services Group is joined by Patrick M. Battey, CEO, Piedmont Healthcare to discuss transparency around safety events.
Topics covered during this webinar include:
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- How to go beyond treating serious events of harm just a number, rate or a ratio and remember that each event is an individual
- Techniques for making harm measurement visible to team members and patients
- Piedmont Healthcare’s approach to promoting and championing techniques that personalize safety events