Craig Clapper, Partner, Press Ganey Consulting Services, Richard J. Brilli, MD, Chief Medical Officer Nationwide Children’s Hospital and J. Terrance Davis, MD, Assistant Chief Medical Officer of Nationwide Children's Hospital discussed making quality, safety and improved outcomes a top priority and reviewed techniques for championing transparency as a key strategic initiative.
Topics covered in this webinar include:
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- Establishing Serious Safety Event Rate as a consistent, global harm measurement
- Techniques for making harm measurement visible to team members and patients
- Examples of how leaders can drive transparency of serious safety events
- Nationwide Children's approach to quality, safety and transparency