Implementing a Successful Service Standards Training and Sustainability Program

Added on Dec 13, 2018

Ensuring that staff have the tools they need to succeed is a central challenge organizations face when implementing a framework of cultural alignment. Learn how Allina Health partnered with Press Ganey Strategic Consulting to develop and implement a structured program that brings meaningful change in workforce behavior, meets clear measures of success for staff and senior leadership, and enables sustained improvement across the hospital system.

Listen to the webinar, Implementing a Successful Service Standards Training and Sustainability Program, at your convenience to health care leaders, Tracy Laibson, director of patient experience and Sara Criger, senior vice president, north region of Allina Health discuss key considerations for creating a strategic and sustainable service standards training program.

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