Resource → Report • Added on Jul 27, 2016
By Carole Stockmeier & Craig Clapper
Published in Patient Safety & Quality Healthcare, Sep/Oct 2011
By Craig Clapper & Kathy Crea
Published in Patient Safety & Quality Healthcare, May/June 2010
Resource → Report • Added on Jul 25, 2015
In hospitals that utilize the hospitalist model, hospitalists are pivotal to overall patient experience and directly impact the reputation of the hospital. Yet – despite the importance of the hospitalist team on overall patient satisfaction and facility reputation – no methodology existed for measuring, benchmarking and improving hospitalist-specific patient satisfaction until recently. Cumulative physician performance data does not provide hospitalist-specific performance information or take into consideration the unique challenges hospitalists face regarding patient satisfaction.
Resource → Report • Added on Jul 24, 2015
Being designated as a Magnet organization has always been a way for health care organizations to demonstrate their commitment to providing an exceptional patient experience.
Resource → Report • Added on Jul 15, 2015
We partner with more than 1,200 home health agencies and over half of all U.S. hospitals to administer the CAHPS survey tool. Like the Centers for Medicare and Medicaid Services (CMS) hospital survey (HCAHPS), the Home Health Care Consumer Assessment of Healthcare Providers and Systems Survey (HHCAHPS) will initially be enforced on a pay-for-reporting basis, but will likely transition to a pay-for-performance structure. Non-compliance with the CMS directive could cost agencies up to 2% of their Medicare reimbursement dollars. This directive has placed the performance of home health agencies into the public spotlight like never before.
Resource → Report • Added on Jul 14, 2015
June 10, 2014
Advances Press Ganey’s Commitment to Quality Improvement on Nursing-Sensitive Measures
June 10, 2014, Boston, Massachusetts – Press Ganey today announced the acquisition of the National Database of Nursing Quality Indicators (NDNQI®), the leading quality improvement and nurse engagement tool developed by the American Nurses Association (ANA) and managed ..
Resource → Report • Added on Apr 28, 2014
April 28, 2014
Acquisition of Patient Reported Outcomes Company Expands Ability to Capture Patient Insights