The Outpatient and Ambulatory Surgery Patient Experience of Care Survey (OAS CAHPS) collects information about patients’ experiences of care in hospital outpatient surgery departments (HOPDs) and ambulatory surgery centers (ASCs).
Starting in January 2016, CMS will begin voluntary monthly data collection using the OAS CAHPS tool. The data will be publicly reported after 12 consecutive sample months on www.Medicare.gov. Press Ganey believes that in the future it is likely that CMS will require facilities to conduct the survey as part of the Outpatient Quality Reporting Program or the Ambulatory Surgical Center Quality Reporting Program. Press Ganey is a CMS- certified vendor and offers the OAS CAHPS regulatory survey to clients who wish to voluntarily collect data in 2016.
OAS CAHPS SURVEY DETAILS
The finalized OAS CAHPS survey contains 37 questions about the check-in process, facility environment, patient’s experience communicating with administrative staff (receptionists) and clinical providers (doctors and nurses), attention to comfort, pain control, provision of pre- and post- surgery care information, overall experience, and patient characteristics.
As the largest CAHPS administrator in the country, Press Ganey will bring our rigor and expertise to making sure your organization is prepared for regulatory requirements and will help you interpret your results to improve and deliver better service and care to your patients. By starting measurement now, organizations can gain insights to address any deficiencies early, placing them in a strong position when the program is mandated.
To learn more about Press Ganey’s Ambulatory and Outpatient Surgery Solution, please email OASCAHPSinfo@pressganey.com.