In-center Hemodialysis (ICH) CAHPS

Dialysis centers are required by the Centers for Medicare and Medicaid Services (CMS) to administer the In-center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICHCAHPS) survey. The 65-question survey tool was designed to assess patient perceptions of care provided at dialysis facilities.

Items within the ICHCAHPS survey instruments include: nephrologists’ communication and caring, quality of dialysis center care and operations, providing information to patients, global rating of kidney doctors, global rating of dialysis center staff and global rating of the dialysis center.

CMS has implemented a value-based purchasing program for facilities paid under the End Stage Renal Disease (ESRD) Prospective Payment System. As part of the quality incentive program (QIP) Dialysis Centers that do not meet certain performance thresholds may be penalize by withholding up to 2.0 percent of their payments.

We know that this regulation can be confusing and we are here to help you get started. Press Ganey will also work with you to develop improvement strategies based on the results from the survey.