Hospice CAHPS


The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey was designed to measure and assess the experiences of patients who died while receiving hospice care, as well as the experiences of their informal primary caregivers. Press Ganey is a CMS approved vendor for the Hospice CAHPS survey and can help you fulfill your regulatory requirements and provide insights to help you reduce patient and family suffering.

Beginning with April 2015 decedents, hospices were required by CMS to to participate in the July 2015 survey, continuing on an ongoing monthly basis. The data will be publicly reported after 12 months of Hospice CAHPS Survey data have been collected.

The standardized 47 question CAHPS Hospice Survey instrument is composed of the following measures: Hospice Team Communication, Getting Timely Care, Treating Family Member with Respect, Providing Emotional Support, Getting Help for Symptoms, Information Continuity, Understanding the Side Effects of Pain Medication, and Getting Hospice Care Training.

The survey will treat the patient and family as the unit of care and will be a post-death survey directed at the patient’s informal caregiver, 2-3 months after the patient’s death. The Hospice CAHPS survey is conducted on an ongoing (monthly) basis, and is a pay for reporting program, meaning the submission of required data by specified deadlines determines compliance. If a hospice agency fails to meet the requirements they will receive a two percentage point reduction in their annual payment update.

CMS Set Goals for Annual Returns for national implementation
Hospice SizeSampling StrategyPress Ganey Estimated Survey Returns
700+ annual decedentsRandom Sample of 700 decedents385
50 - 699 annual decedentsCensus - 100%25-385
<50 annual decedentsCan apply for an examption on the CAHPS Hospice Survey web site by August 12, 2015.

The survey will be administered to the caregivers of the patients who died while receiving hospice care as long as:

  • The patient was 18+ at the time of death,
  • The patient lived over 48 hours after admission to hospice care,
  • The patient had a primary care giver listed,
  • The patient’s primary care giver had a non-foreign address, and
  • The patient or primary care giver were not on a “no publicity” list.