The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a formal public reporting initiative that measures patients' perspectives on hospital care. HCAHPS performance is shared publicly and can affect your reputation and market share, as well as your reimbursement.

Press Ganey is the largest CAHPS administrator in the country, partnering with more than 8,000 clients. We offer your organization access to the largest real-time database in the country, which enables our clients to assess where they stand with their national percentile rank. With a sizable comparative database across segments, we can provide powerful insights into patient experience performance.

Plus, Press Ganey regulatory reporting experts provide ongoing tracking and communication of CMS updates, distilling over 3,000 pages of CMS rule-making annually and sharing timely, important summary information.

Below is a timeline of major HCAHPS milestones to date, and a schedule of future preview periods and public reporting. Please note that, according to CMS, the future dates are estimates based on current timetables and are subject to change.


  • Public Reporting of HCAHPS: December 2015
    Results for 1st Quarter 2014 removed and results for 1st Quarter 2015 added.
    Includes April 2014 – March 2015 discharges.
  • Preview Report for December 2015 Hospital Compare update:
    September 2015
    Quarters included: 2Q14, 3Q14, 4Q14, 1Q15
  • Public Reporting of HCAHPS: October 2015
    Results for 4th Quarter 2013 removed and results for 4th Quarter 2014 added.
    Includes January 2014 – December 2014 discharges.
  • Preview Report for October 2015 Hospital Compare update:
    July 2015
    Quarters included: 1Q14, 2Q14, 3Q14, 4Q14
  • Public Reporting of HCAHPS: July 2015
    Results for 3rd Quarter 2013 removed and results for 3rd Quarter 2014 added.
    Includes October 2013 – September 2014 discharges.
  • Preview Report for July 2015 Hospital Compare update:
    April 3 – May 2, 2015
    Quarters included: 4Q13, 1Q14, 2Q14, 3Q14
  • Public Reporting of HCAHPS: April 16, 2015
    Results for 2nd Quarter 2013 removed and results for 2nd Quarter 2014 added.
    Includes July 2013 – June 2014 discharges.
    Star Ratings introduced
  • Preview Report for April 2015 Hospital Compare update:
    Dec. 31, 2014 - Jan. 29, 2015
    Quarters included: 3Q13, 4Q13, 1Q14, 2Q14
  • Public Reporting of HCAHPS: January 2015
    Update skipped