To prepare for the anticipated Emergency Department CAHPS (EDCAHPS) requirement, Press Ganey is offering its EDCAHPS Pilot Program, which combines EDCAHPS questions taken from CMS’ proposed official community discharge test survey with proven Press Ganey ED patient experience questions. This valuable data will provide key insights on wait times, likelihood to recommend to family and friends, pain, tests, nurses, doctors, overall ratings and discharge.

EDCAHPS is a proposed survey for standard measurement of the emergency department patient experience. RAND Corporation created three EDCAHPS surveys on behalf of CMS and conducted a field test from November 2013 – February 2014 using mail only, telephone only, and mail followed by telephone methodologies. The three test surveys are as follows:

  • Patients discharged into the community directly from the Emergency Department. The survey has a total of 63 questions and includes seven survey sections.
  • Patients admitted through the Emergency Department and discharged from an Inpatient stay who were eligible to receive the HCAHPS survey. These participants were randomly selected to receive either.
    • A survey with 57 questions that asks only about the patient’s experiences in the Emergency Department.
    • The traditional HCAHPS survey questions plus additional items about the Emergency Department experience. If implemented these questions would be an additional module as part of the HCAHPS survey.

It’s easy to get started and organizations can begin to see data in just one quarter. Results from the field test will inform the final survey tool and Press Ganey will continue to keep clients up-to-date as the program implementation details are finalized.

Learn More About the EDCAHPS Pilot Program.