Pulse Reports for the Emergency Department

Every year, Press Ganey presents Pulse Reports which present important trends in health based on research and analysis of public and proprietary data as well the perspective of patients, employees and physicians. These reports reveal insight into the current state of health care delivery and identify opportunities for further progress.

2011 Press Ganey Pulse Report

The 2011 Pulse Report – Perspectives on American Health Care provides a comprehensive, integrated look at important trends in health care. Within the hospital setting, the report analyzes clinical performance, inpatient satisfaction, outpatient satisfaction and satisfaction with the emergency department. It also analyzes levels of satisfaction and engagement among hospital employees and physicians and offers ideas and examples for improvement in these areas.

In addition to data and analysis, the report also includes case studies from Press Ganey clients. The emergency department section begins on page 26.

2010 Emergency Department Pulse Report

According to the 2010 Emergency Department Pulse Report: Patient Perspectives on American Health Care, patients now spend an average total time of four hours and seven minutes in the emergency room (ER), also known as the emergency department (ED). That is a 31-minute increase in the nationwide average time since 2002.

2009 Emergency Department Pulse Report

Patients now spend an average total time of four hours and three minutes in the emergency room (ER), also known as the emergency department (ED). According to the 2009 Emergency Department Pulse Report: Patient Perspectives on American Health Care, that is a 27-minute increase in the nationwide average time since 2002.

2008 Emergency Department Pulse Report

Patients report longer emergency department (ED) visits and also indicate that communication about delays was the top priority for improvement when evaluating their entire experience in the ED, according to the 2008 Emergency Department Pulse Report: Patient Perspectives on American Health Care.

 



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