Improving patient satisfaction has a clear and direct impact on your health care organization's bottom line. Research consistently shows that patient satisfaction is closely tied to community reputation, physician and employee satisfaction and engagement, clinical outcomes and financial results. The following articles demonstrate the link between patient satisfaction and ROI.
Looking to Improve Financial Results? Start by Listening to Patients
The rising costs of providing health care and the changes in payment systems are having an obvious impact on hospitals’ bottom lines. The Centers for Medicare and Medicaid Services (CMS), for instance, no longer reimburses the additional costs associated with certain hospital-acquired conditions and is transitioning from the current Reporting of Hospital Quality Data for Annual Payment Update system to a pay-for-performance or value-based purchasing program.
Below you will find links to different types of ROI calculators, white papers, articles and references and recommended readings related to: