On-demand Webinars for Medical Practices and Ambulatory Settings

On-demand webinars for medical practices and ambulatory settings offer you access to a wealth of information at your convenience. New educational on-demand webinars to bring you the latest information on strategic solutions and best practices for improving health care performance and outcomes are currently in development.

The webinars on this page are in PDF format with embedded links to the recordings.

  • The Upside of Voluntary CGCAHPS Participation

    Jodie Cunningham, Vice President of Public Reporting & Policy and Allyson Weaver Bunker, Senior Manager, Product Marketing

    If you are a medical practice with 25 or more eligible professionals and submit Physician Quality Reporting System (PQRS) data as a group you have some important decisions to make. Beginning with 2015 data collection, your practice can elect to voluntarily participate in CAHPS for PQRS (also referred to as CGCAHPS). You need to make this decision by September 30, 2014. Learn the advantages of voluntary participation in CAHPS for PQRS data collection.

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  • ACO Success: Improve Patient Experience, Loyalty and Bottom Line

    Jodie Cunningham, Allyson Weaver Bunker

    Retaining patients within your ACO is a top priority and critical to managing margins. Patient experience measurement and improvement is a key strategy to support ACO success – to both optimize shared savings as well as improve loyalty. To drive performance improvement in overall care and coordination, Press Ganey advocates continuous measurement of the patient experience to capture deeper data to drive targeted performance improvement and physician engagement. An ongoing approach prepares practices for the one time per year ACO CAHPS survey, which is tied to 25% of the shared savings formula.

    Please join us for a complimentary webinar to learn how Press Ganey can help you uncover opportunities to improve your ACO patient experience and fulfill the ACO CAHPS survey requirement. With a proven track record in CAHPS and over 130,000 providers in our medical practice database, Press Ganey is your trusted partner in patient experience measurement and improvement.

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  • Minnesota CGCAHPS 2014 Participation
    Access a complimentary webinar for an overview of the program changes, how they will impact you and what you need to do to get ready for December 2014 data collection.
    [Duration: 27min]

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  • Medical Practice Update: Strategies for Patient Experience Improvement & CGCAHPS Participation

    Learn how patient experience will impact your practice and what you can do now to improve the patient experience. This webinar covers requirements and opportunities for practices that meet the following criteria:

    • Medical practice with over 100 providers under one tax ID and submitting PQRS data as a group through the Group Practice Reporting Option web interface
    • Medical practice with over 25 providers under one tax ID and submitting PQRS data through any group reporting option
    • An accountable care organization part of the Shared Savings Program
    [Duration: 1 hour 28 min]

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  • Medical Practice Regulatory Update – Patient Experience Recording Requirements

    Amy Brouhle and Jodie Cunningham, Press Ganey

    Medical practices that focus on the patient experience increase practice loyalty and profitability and reduce malpractice risk.

    And if that’s not enough incentive, the Centers for Medicare & Medicaid Services (CMS) has begun measuring patient experience for Accountable Care Organizations (ACOs) and large medical groups submitting the Physician Quality Reporting System (PQRS) through the CMS' Group Practice Reporting Option (GPRO). In addition, the American Board of Medical Specialties (ABMS) Boards will require individual physicians to survey using CGCAHPS components as part of Maintenance of Certification (MOC) by 2015. Measurement and improvement of the patient experience is here to stay.

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