Research Reports for Hospitals

Press Ganey regularly generates insightful research reports for hospitals, based on data and trends we’ve uncovered in our extensive database.

Beverly Hospital: National Hospital Quality Measures Top performer

The eastern Massachusetts market in which Beverly must compete is one of the most quality-oriented in the country. Not only is the region home to some of the most prestigious research and teaching hospitals in the country, it is well ahead of the national curve on pay-for-performance (P4P). The Blues, commercial payers and even Medicaid all contract based on clinical quality and patient satisfaction measures similar to those Medicare will introduce over the next few years. In this environment, Beverly was continually challenged to meet new performance demands. But the hospital’s quality improvement department was ill-equipped to respond. (2010)



Stormont-Vail Regional Health Center: National Hospital Quality Measures Top performer

Among the consistent high performers is Stormont-Vail Regional Health Center. Located in Topeka, this 586-bed acute care referral center anchors Stormont-Vail HealthCare Inc., an integrated health care system serving a 12-county area in northeast Kansas. With approximately 430 physicians on its medical staff and about 4,000 employees, the system logged nearly 18,000 inpatient admissions, 100,000 outpatient visits, 50,000 emergency department visits, 30,000 urgent care visits and more than 1 million visits to its physician offices in the 12 months ending Sept. 30, 2009. (2010)



Pomerene Hospital: National Hospital Quality Measures Top performer

Among the smallest high performers in the study was Pomerene Hospital. This 55-bed county-operated facility is located in Millersburg, a town of 3,300 in central Ohio, and serves Holmes and surrounding counties. The area is home to a large Amish population for which the hospital offers special services and maintains a discounted fee schedule that is invariably paid in cash. Pomerene’s staff of about 350 and active medical staff of about 30 physicians annually provide about 2,000 admissions and 500 surgeries on the inpatient side, and about 37,000 visits and 900 surgeries on the outpatient side. Inpatient census typically runs around 20. Services include general medical and surgical, emergency and immediate care, lab and extensive diagnostics, obstetrics, pediatrics, orthopedic surgery and wound care. (2010)