On-demand Webinars for Hospitals

On-demand webinars for hospitals offer you access to a wealth of information at your convenience. Browse through our archive of webinars to find ones that will best help you. Learn about strategic solutions and best practices for improving health care performance and outcomes.

Payment Reform - Value-based Purchasing Measurement

  • Child HCAHPS and the Patient and Family Experience
    Mark Schuster, Director of the Center of Excellence for Pediatric Quality Measurement, Boston Children’s Hospital and Professor of Pediatrics, Harvard Medical School

    Sara Toomey, Managing Director of the Center of Excellence for Pediatric Quality Measurement, Boston Children’s Hospital and Assistant Professor, Harvard Medical School

    Jodie Cunningham, Vice President Regulatory and Custom Reporting, Press Ganey Associates, Inc.

    Review of the Child HCAHPS initiative and what your hospital can do now to prepare. Our guest speakers, Mark Shuster and Sara Toomey, provide an overview of the Child HCAHPS field test and an update on the survey. Jodie Cunningham shares insights on how to prepare your hospital for a possible Child HCAHPS initiative.
    [Duration: 1 hour]

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  • Be Prepared for ED CAHPS: Regulatory Update

    Jodie Cunningham, Vice President Regulatory and Custom Reporting and Kimber Abair, Director of Ambulatory Services

    The ED CAHPS regulatory program is on the horizon and Press Ganey anticipates implementation by mid-2015. With Medicare reimbursement potentially at risk, now more than ever it is important to position your organization for success. With ongoing patient experience measurement, organizations can prepare now to perform better when the official survey is implemented.

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  • Focus on the Emergency Department: Best Practices from University of Utah

    Christy Hopkins, MD, MPH, FACEP, Emergency Department Director for University of Utah

    With half of hospital admissions coming through the emergency department, it’s the key driver of an organization’s profitability and strong contributor to HCAHPS scores and community opinion. With CMS already testing the implementation of ED CAHPS, it is critical that hospitals renew their efforts to understand and improve the patient experience in the ED.

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  • Succeeding Under VBP

    Review of the final CMS value-based purchasing rule for FFY 2014, including: the most recent performance trends occurring in HCAHPS, core measures and outcomes; and the implications of those trends on VBP performance. This one-hour webinar also examines key elements of VBP methodology and considerations for prioritizing improvement efforts.
    [Duration: 1 hour]

Quality Measures – Behavioral Health

  • The Rising Tide - Improving Nurse Communication to Shift Organizational Culture
    Julie Samuelson, RN, MSN, Principal Consultant, Press Ganey Associates, Inc.

    Sheri Underwood, RN, BSN, MSN, Vice President of Patient Care Services / Chief Nursing Officer, McLaren Central Michigan Hospital

    Shannon Sequin, RN, MSN, Nurse Manager of Patient Care Services, McLaren Central Michigan Hospital

    During this webinar you will hear details and information around an innovative and impactful new Press Ganey rounding solution, Care Rounds™. Julie Samuelson, Principal Consultant at Press Ganey and our panel from McLaren Central Michigan will discuss how this solution is different from the often ineffective hourly rounding process that many organizations are currently using. You will hear first- hand about the implementation and maintenance process for this solution.
    [Duration: 1 hour]

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  • Improving Continuing Care Plan Transmission for Inpatient Behavioral Health Services

    Gayle Olano Hurt, MPA, PMC
    Behavioral Health Quality Measures Expert and Product Development Team Member
    Press Ganey Associates, Inc. 

    The Hospital-based Inpatient Psychiatric Services (HBIPS) core measure requirement is now in full swing for The Joint Commission-accredited freestanding behavioral health hospitals. Learn how to utilize the HBIPS continuing care plan transmission measure to position your hospital for success under the HBIPS requirement and pending pay-for- performance initiatives. Listen to this on-demand webinar to learn the rationale for monitoring continuing care plan documentation as outlined in the HBIPS measure set; key elements of the measures; recent benchmark performance and trends; and strategies for successful performance on the continuing care plan measures.
    [Duration: 1 hour, 5 minutes]

  • Improving Antipsychotic Medications Measures Rates for Inpatient Behavioral Health Services

    Gayle Olano Hurt, MPA, PMC
    Behavioral Health Quality Measures Expert and Product Development Team Member
    Press Ganey Associates, Inc.

    Joshana Goga, Pharm.D., BCPP
    Clinical Pharmacist 
    Sheppard Pratt Health System

    Balancing the monitoring of antipsychotic medication prescribing with a physician’s clinical judgment and documentation is a challenge for hospital leadership and quality professionals. Attend this session to learn the rationale for monitoring antipsychotic medication prescribing practices, key elements of these HBIPS measures, and recent benchmark performance and trends. We’ll review best practices and a collaborative approach to meeting requirements while maintaining quality clinical care.
    [Duration: 56 minutes]

Quality Measures – Core Measures

  • The Rising Tide - Improving Nurse Communication to Shift Organizational Culture
    Julie Samuelson, RN, MSN, Principal Consultant, Press Ganey Associates, Inc.

    Sheri Underwood, RN, BSN, MSN, Vice President of Patient Care Services / Chief Nursing Officer, McLaren Central Michigan Hospital

    Shannon Sequin, RN, MSN, Nurse Manager of Patient Care Services, McLaren Central Michigan Hospital

    During this webinar you will hear details and information around an innovative and impactful new Press Ganey rounding solution, Care Rounds™. Julie Samuelson, Principal Consultant at Press Ganey and our panel from McLaren Central Michigan will discuss how this solution is different from the often ineffective hourly rounding process that many organizations are currently using. You will hear first- hand about the implementation and maintenance process for this solution.
    [Duration: 1 hour]

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  • CNO Roundtable Featured Best Practice: Cleveland Clinic Empathy Initiative

    Kelly Hancock, ECNO, Cleveland Clinic

    This webinar includes best practices, as well as recommended strategies for bedside shift reporting, the importance of a well-trained and engaged nursing staff, and helping nurses make sure their “caring” is felt.

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  • Top Performers: What Makes the Best Better than the Rest?

    Teresa Sievers, MS, RN, CPHQ, CPHRM
    Quality Improvement
    Beverly Hospital

    Nell Buhlman, MBA
    Vice President, Clinical Products
    Press Ganey Associates, Inc.

    This recorded webinar shares the primary and secondary factors that distinguish top performers from the rest. You will hear first-hand how Beverly Hospital, a national core measures top performer, overhauled its approach and culture to achieve and sustain consistently high levels of performance. Speakers include Teresa Sievers, MS, RN, CPHQ, CPHRM, and Nell Buhlman, vice president, clinical products with Press Ganey.
    [Duration: 1 hour]

  • From Good to Great: Secrets to Implementing Concurrent Data Collection on Core Measures

    Sherry Dillon, RN, CPHRM
    Director Quality Measurement
    Press Ganey Associates, Inc.

    While many tactics contribute to good performance on core measures, great performance hinges on collecting core measures data while the patient is in the hospital. Learn best practices for implementing and sustaining concurrent data collection from hospitals across the country. Hear how your peers were able to alter practices and process, educate stakeholders, and overcome objection in order to implement and sustain concurrent management of core measures patients.
    [Duration: 1 hour]

Quality Measures – eMeasures

  • New Measures, New Technology: The Path to Better Patient Experiences
    Access a complimentary webinar where Press Ganey experts will provide a tour of the Press Ganey Quality Performer Hospital eMeasures module.
    [Duration: 1 hour]

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  • Meaningful Use eMeasures Regulatory Update
    Access a complimentary webinar where Press Ganey experts provide an overview of the Meaningful Use quality measures requirements as well as provide tips on how your hospital can get started and maximize payment.
    [Duration: 1 hour]

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  • Meeting Meaningful Use Clinical Quality Measurement Requirements

    While new proposed requirements for stage 2 meaningful use have been announced, many are still trying to wrap their heads around how to implement and meet stage 1 meaningful use requirements for clinical quality emeasures.

    View this complimentary webinar where we will review of stage 1 and stage 2 requirements and how the two compare. This webinar will provide tips and insight to help address common challenges that you may be facing. [ 52 minutes ]



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