On-demand Webinars for Hospitals

On-demand webinars for hospitals offer you access to a wealth of information at your convenience. Browse through our archive of webinars to find ones that will best help you. Learn about strategic solutions and best practices for improving health care performance and outcomes.


  • Strengthening Culture: Engagement Insights to Inform HR Strategies

    Our newest employee engagement research highlights key findings and trends to reveal emerging patterns and priority areas in the changing landscape. Based on the analysis of more than one million unique respondents in the national Press Ganey health care employee database, these insights can help inform strategies to reduce turnover, attract and retain top talent, and build an engaged, patient-centered culture. View Now >

Pediatrics and Emergency

  • Child HCAHPS and the Patient and Family Experience

    Review of the Child HCAHPS initiative and what your hospital can do now to prepare. Our guest speakers, Mark Shuster and Sara Toomey, provide an overview of the Child HCAHPS field test and an update on the survey. Jodie Cunningham shares insights on how to prepare your hospital for a possible Child HCAHPS initiative. View Now >
  • Be Prepared for ED CAHPS: Regulatory Update

    The ED CAHPS regulatory program is on the horizon and Press Ganey anticipates implementation by mid-2015. With Medicare reimbursement potentially at risk, now more than ever it is important to position your organization for success. With ongoing patient experience measurement, organizations can prepare now to perform better when the official survey is implemented. View Now >

  • Focus on the Emergency Department: Best Practices from University of Utah

    With half of hospital admissions coming through the emergency department, it’s the key driver of an organization’s profitability and strong contributor to HCAHPS scores and community opinion. With CMS already testing the implementation of ED CAHPS, it is critical that hospitals renew their efforts to understand and improve the patient experience in the ED. View now >

Quality Measures – Behavioral Health

  • Improving Continuing Care Plan Transmission for Inpatient Behavioral Health Services

    The Hospital-based Inpatient Psychiatric Services (HBIPS) core measure requirement is now in full swing for The Joint Commission-accredited freestanding behavioral health hospitals. Learn how to utilize the HBIPS continuing care plan transmission measure to position your hospital for success under the HBIPS requirement and pending pay-for- performance initiatives. Listen to this on-demand webinar to learn the rationale for monitoring continuing care plan documentation as outlined in the HBIPS measure set; key elements of the measures; recent benchmark performance and trends; and strategies for successful performance on the continuing care plan measures. View now >

  • Improving Antipsychotic Medications Measures Rates for Inpatient Behavioral Health Services

    Balancing the monitoring of antipsychotic medication prescribing with a physician’s clinical judgment and documentation is a challenge for hospital leadership and quality professionals. Attend this session to learn the rationale for monitoring antipsychotic medication prescribing practices, key elements of these HBIPS measures, and recent benchmark performance and trends. We’ll review best practices and a collaborative approach to meeting requirements while maintaining quality clinical care. View now >

Quality Measures – Core Measures

  • The Rising Tide - Improving Nurse Communication to Shift Organizational Culture

    During this webinar you will hear details and information around an innovative and impactful new Press Ganey rounding solution, Care Rounds™. Julie Samuelson, Principal Consultant at Press Ganey and our panel from McLaren Central Michigan will discuss how this solution is different from the often ineffective hourly rounding process that many organizations are currently using. You will hear first- hand about the implementation and maintenance process for this solution. View Now >

  • CNO Roundtable Featured Best Practice: Cleveland Clinic Empathy Initiative

    This webinar includes best practices, as well as recommended strategies for bedside shift reporting, the importance of a well-trained and engaged nursing staff, and helping nurses make sure their “caring” is felt. View now >

  • Succeeding Under VBP

    Review of the final CMS value-based purchasing rule for FFY 2014, including: the most recent performance trends occurring in HCAHPS, core measures and outcomes; and the implications of those trends on VBP performance. This one-hour webinar also examines key elements of VBP methodology and considerations for prioritizing improvement efforts. View now >

  • Top Performers: What Makes the Best Better than the Rest?

    This recorded webinar shares the primary and secondary factors that distinguish top performers from the rest. You will hear first-hand how Beverly Hospital, a national core measures top performer, overhauled its approach and culture to achieve and sustain consistently high levels of performance. Speakers include Teresa Sievers, MS, RN, CPHQ, CPHRM, and Nell Buhlman, vice president, clinical products with Press Ganey. View now >

  • From Good to Great: Secrets to Implementing Concurrent Data Collection on Core Measures

    While many tactics contribute to good performance on core measures, great performance hinges on collecting core measures data while the patient is in the hospital. Learn best practices for implementing and sustaining concurrent data collection from hospitals across the country. Hear how your peers were able to alter practices and process, educate stakeholders, and overcome objection in order to implement and sustain concurrent management of core measures patients. View now >

Quality Measures – eMeasures

  • New Measures, New Technology: The Path to Better Patient Experiences

    Access a complimentary webinar where Press Ganey experts will provide a tour of the Press Ganey Quality Performer Hospital eMeasures module. View Now >

  • Meaningful Use eMeasures Regulatory Update

    Access a complimentary webinar where Press Ganey experts provide an overview of the Meaningful Use quality measures requirements as well as provide tips on how your hospital can get started and maximize payment. View Now >

  • Meeting Meaningful Use Clinical Quality Measurement Requirements

    While new proposed requirements for stage 2 meaningful use have been announced, many are still trying to wrap their heads around how to implement and meet stage 1 meaningful use requirements for clinical quality emeasures. View this complimentary webinar where we will review of stage 1 and stage 2 requirements and how the two compare. This webinar will provide tips and insight to help address common challenges that you may be facing. View now >