Teresa Sievers, MS, RN, CPHQ, CPHRM
Nell Buhlman, MBA
Vice President, Clinical Products
Press Ganey Associates, Inc.
This recorded webinar shares the primary and secondary factors that distinguish top performers from the rest. You will hear first-hand how Beverly Hospital, a national core measures top performer, overhauled its approach and culture to achieve and sustain consistently high levels of performance. Speakers include Teresa Sievers, MS, RN, CPHQ, CPHRM, and Nell Buhlman, vice president, clinical products with Press Ganey.
[Duration: 1 hour]