Every year, Press Ganey presents Pulse Reports which present important trends in health based on research and analysis of public and proprietary data as well the perspective of patients, employees and physicians. These reports reveal insight into the current state of health care delivery and identify opportunities for further progress.
2011 Press Ganey Pulse Report
The 2011 Pulse Report – Perspectives on American Health Care provides a comprehensive, integrated look at important trends in health care. Within the hospital setting, the report analyzes clinical performance, inpatient satisfaction, outpatient satisfaction and satisfaction with the emergency department. It also analyzes levels of satisfaction and engagement among hospital employees and physicians and offers ideas and examples for improvement in these areas.
In addition to data and analysis, the report also includes case studies from Press Ganey clients. The hospital section begins on page 7.
Hospital Pulse Report 2010
Patient satisfaction for inpatient and outpatient services have reached their highest levels in five years, according to Press Ganey's 2010 Hospital Pulse Report: Patient Perspectives on American Health Care. Average scores for overall inpatient satisfaction continued to rise from January 2005 through October 2009 reaching a high score of 85.5. Outpatient satisfaction scores increased during the same time period to 91.7.
Emergency Department Pulse Report 2010
The Emergency Department Pulse Report analyzes data from more than 1.5 million patient experiences in nearly 1,900 ED’s across the county. Press Ganey partners with more than 10,000 health care facilities — including over 50% of U.S. hospitals — to measure and improve the quality of their care.
Employee and Nurse Pulse Report 2010
Hospitals seeking to provide high-quality, patient-centered care must first focus on improving the quality of relationships with their employees, according to the 2010 Hospital Pulse Report: Employee and Nurse Perspectives on American Health Care. The report also found that 45% of hospital employees feel distanced from or discontented with their current work, indicating a vital need for hospital administrators to ensure employees feel valued and empowered.
Emergency Department Pulse Report 2009
The 2009 Emergency Department Pulse Report analyzed data from nearly 1.4 million patient experiences in 1,725 EDs across the country. The findings and observations in the Emergency Department Pulse Report highlight progress being made in hospitals, emphasize areas for improvement, and explore the path to improving the quality of health care in the United States.
Hospital Pulse Report 2009
The 2009 Hospital Pulse Report: Patient Perspectives on American Health Care examines patient satisfaction across the country; trends in overall patient perceptions; and variations based on metropolitan areas, services provided within the hospital, hospital size and patient age.
Outpatient Pulse Report 2009
Outpatient service facilities play an instrumental role in the nation's health care system, and a recent report from Press Ganey illustrates how satisfied U.S. patients are with their treatment. Patient satisfaction with outpatient services has reached a five-year high, according to Press Ganey's 2009 Outpatient Pulse Report: Patient Perspectives on American Health Care.
Physician Pulse Report 2009
The 2009 Hospital Pulse Report: Physician Perspectives on American Hospitals found physicians' satisfaction with electronic medical records (EMRs) is decreasing. Many physicians actually consider this increasingly common technology to be time-consuming and fear that it may compromise patient safety. The report also finds that, for the third year in a row, physicians' number one issue is a gap in the physician-administration relationship.
Safety Culture Pulse Report 2009
The Safety Culture Pulse Report assesses the correlation between medical errors and the cultural impacts within the health care provider workplace. The report establishes a baseline for future efforts in safety improvement. Despite the many advances toward prevention, medical errors remain a significant problem in today's health care system.
Emergency Department Pulse Report 2008
Press Ganey Associates, the health care industry's leading provider of quality improvement solutions, released the 2008 Emergency Department Pulse Report: Patient Perspectives on American Health Care. Patients report longer emergency department (ED) visits and also indicate that communication about delays was the top priority for improvement when evaluating their entire experience in the ED.
Employee and Nurse Check-up Report 2008
Among health care professionals, nurses are the least satisfied with their jobs according to a Press Ganey Associates report, which examines the perspectives of more than 200,000 employees and 45,000 nurses employed at 423 health care organizations nationwide. The 2008 Employee and Nurse Check-Up Report: Employee and Nurse Perspectives on American Health Care Organizations cites the actions of senior leadership as a major influence on nurse loyalty and retention.
Hospital Check-Up Report 2008
The 2008 Hospital Check-Up Report: Physician Perspectives on American Hospitals finds that there continues to be a gap in the physician-administration relationship, and physicians report a need for administrators to be more responsive to the ideas and needs of medical staff. The report also finds surgeons and critical care specialists to be the least satisfied medical staff, while pathologists and rehabilitation specialists are most satisfied with the quality of patient care, ease of practice and equipment provided.
Hospital Pulse Report 2008
The 2008 Hospital Pulse Report: Patient Perspectives on American Health Care examines patient satisfaction across the country, trends in overall patient perceptions and variations based on metropolitan areas, services provided within the hospital, hospital size, and patient age.
Outpatient Pulse Report 2008
Patient satisfaction scores at outpatient health care facilities are on the rise according to a new report from Press Ganey Associates. The 2008 Outpatient Pulse Report: Patient Perspectives on American Health Care cites increased competition among facilities as a driver for improvement in patient services.