The 2011 Pulse Report – Perspectives on American Health Care provides a comprehensive, integrated look at important trends in health care. Within the hospital setting, the report analyzes clinical performance, inpatient satisfaction, outpatient satisfaction and satisfaction with the emergency department. It also analyzes levels of satisfaction and engagement among hospital employees and physicians and offers ideas and examples for improvement in these areas.
In addition to data and analysis, the report also includes case studies from Press Ganey clients. The hospital section begins on page 7.