Emergency Department Resources

The emergency department has become the front door for U.S. hospitals, now accounting for more than half of all admissions in the United States. The Emergency Department Pulse Report: Patient Perspectives on American Health Care is the authoritative report on emergency department experiences in our nation. It analyzes the experiences of nearly 1.5 million patients treated at more than 1,900 emergency departments nationwide in 2009.

For Consumers

On average in 2009, a patient spent a total of four hours and seven minutes in the emergency department. Learn more about how well your state’s emergency departments are doing and what you, as a consumer, can do to be prepared and improve your experience.

For Hospital Staff

It is important for hospitals and urgent care facilities to take steps toward improving the emergency department experience and total times. Press Ganey offers comprehensive measurement and improvement solutions to help hospitals improve the patient experience and offers "Tips for Hospital Administrators," a brief thought-starter.


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