Pulse Reports for Home Care Agencies
Every year, Press Ganey presents Pulse Reports which present important trends in health based on research and analysis of public and proprietary data as well the perspective of patients, employees and physicians. These reports reveal insight into the current state of health care delivery and identify opportunities for further progress.
2011 Press Ganey Pulse Report
The 2011 Pulse Report – Perspectives on American Health Careprovides a comprehensive, integrated look at important trends in health care. The home care section of the report analyzes the five-year trend in satisfaction with home care, patient satisfaction with home care operations and includes a case study from a Press Ganey client. This section begins on page 45.
Home Care Pulse Report 2010
Measuring patient satisfaction scores is not just limited to the hospital setting. With more than 9,000 Medicare-certified home health agencies across the U.S., serving more than 3 million patients via 100 million home visits, at-home patients are an important part of the health care system. According to Press Ganey’s 2010 Home Care Pulse Report: Patient Perspectives on American Health Care, patient satisfaction with home care hit a five-year high in April 2009.
Home Care Pulse Report 2009
Home care providers serve many chronically ill patients in the country, and the 2009 Home Care Pulse Report: Patient Perspectives on American Health Care finds an upward trend in overall home care patient satisfaction.
Home Care Pulse Report 2008
The 2008 Home Care Pulse Report: Patient Perspectives on American Health Care shows a continued upward trend in patient satisfaction, high ratings for attending nurses, and lower ratings for administrative tasks such as billing and scheduling.