Government Initiatives for Public Reporting

The Consumer Assessment of Health Providers and Systems (CAHPS) is the first nationally standardized patient survey designed to complement existing hospital surveys for evaluating and improving the quality of care. The CAHPS initiative provides access to survey results showing patient perceptions about their care and brings national attention to measured outcomes, which has an impact on your reputation, patient volumes and your bottom line.

At Press Ganey, we supplement our public reporting solutions with improvement tools and resources to help you achieve superior results on publicly reported quality standards. Acting on key opportunities results in increased patient satisfaction, better ratings and maximized reimbursement. Press Ganey clients may access additional resources by using their login to enter client-only sites or by contacting their account representatives.


The Clinician and Group CAHPS (CGCAHPS) survey is a standardized tool to measure patient perceptions of care provided by a physician in an office setting.


The Centers for Medicare and Medicaid Services (CMS) began public reporting of inpatient hospital care experiences in 2008 with the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.


The Home Health CAHPS (HHCAHPS) survey is a standardized tool to measure patient perceptions of care provided by Medicare- and Medicaid-certified home health care agencies.

Hospice CAHPS

The Centers of Medicare & Medicaid Service (CMS) has developed a survey to be administered post-death to family caregivers that will assess patient and family experiences with hospice care.

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ICHCAHPS refers to the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems survey. The survey tool was designed to assess patient perceptions of care provided at dialysis facilities.

Outpatient and Ambulatory Surgery CAHPS (OSCAHPS)

The Outpatient/Ambulatory Surgery Patient Experience of Care Survey (OSCAHPS) is a proposed survey for standard measurement of hospital outpatient surgery departments (HOPDs) and ambulatory surgery centers(ASCs). 

Meaningful Use

The Medicare and Medicaid EHR Incentive Programs provide a financial incentive for the "meaningful use" of certified EHR technology to achieve health and efficiency goals. Get a better understanding of the programs and how your organization can benefit.

Hospital Acquired Conditions

Beginning Federal Fiscal Year 2015, a hospital’s HAC score will be ranked against a national performance benchmark. For those hospitals who fall into the bottom quartile, the Centers for Medicare and Medicaid Services (CMS) can withhold 1% of their reimbursement. Learn more about how this will affect your organization.

Value-based Purchasing

The 2010 Patient Protection and Affordable Care Act contains numerous provisions to bring most providers of care into value-based purchasing under Medicare. Get a better understanding of the program and how it could impact your organization.

Behavioral Health Quality Reporting (HBIPS & IPFQR)

Two mandates require psychiatric facilities to submit data for specific inpatient psychiatric clinical process measures: 1) The Joint Commission’s core measures initiative for Hospital-Based Inpatient Psychiatric Services (HBIPS), and 2) CMS’s proposed Inpatient Psychiatric Facility Prospective Payment System rule for 2013, which includes the initiation of the Inpatient Psychiatric Facilities Quality Reporting Program (IPFQR) requiring six HBIPS measures in the first year of the program.

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