Press Room

Dr. Thomas H. Lee Named Chief Medical Officer of Press Ganey

April 30, 2013
Press Ganey Associates, Inc. announced today that Dr. Thomas H. Lee will join Press Ganey as chief medical officer. Dr. Lee joins Press Ganey from Partners Healthcare, a not-for-profit, integrated health care delivery system in Boston where he was network president and chief executive officer for Partners Community HealthCare, Inc.

Dr Thomas H LeeDr. Lee, a practicing physician, health care executive, and published author, brings more than three decades of clinical experience to Press Ganey and has contributed significant leadership and research to improving patient care and outcomes. As Chief Medical Officer, Dr. Lee will help providers identify performance opportunities across the continuum of care through targeted analytics and drive cultural change with greater physician and employee alignment.

“Dr. Lee has demonstrated a steadfast commitment to improving the patient experience and will be pivotal to our efforts in helping providers meet the objectives of the Triple Aim,” said Patrick T. Ryan, CEO of Press Ganey. “There is a movement to transform this industry, to better serve patients as we control costs and improve quality. Dr. Lee brings a deep appreciation for the value of patient feedback as well as the importance of physician alignment with the improvement insights derived from the voice of the patient.”

As network president for Partners HealthCare and CEO for Partners Community HealthCare, Dr. Lee oversaw efforts to improve the quality and efficiency of care. Partners Community Healthcare is affiliated with more than 1,000 internists, pediatricians and family practice physicians and more than 3,500 specialists, providing care to more than 1.5 million patients.

“I am thrilled to join Press Ganey, which I believe has a critical role to play in providing seminal analysis and insights based on the voice of the patient,” said Dr. Lee. “As organizations transform their operations in response to the dynamic health care environment, there are numerous opportunities to focus improvement strategies based on data specific to unique patient populations and provider cultures.”

Dr. Lee frequently lectures on the patient experience and has authored more than 250 academic articles and two books, Chaos and Organization in Health Care and Eugene Braunwald and the Rise of Modern Medicine to be published later this year. Dr. Lee has been a professor at Harvard Medical School and Harvard School of Public Health, as well as an associate editor of the New England Journal of Medicine.

In addition to his role as CMO of Press Ganey, Dr. Lee will continue to serve on the Panel of Health Advisors for the Congressional Budget Office, the Special Medical Advisory Group for the U.S. Department of Veterans Affairs and the National Leadership Council of the Healthcare Financial Management Association. Dr. Lee also serves on the Board of Directors of Geisinger Health System, an integrated health services organization providing care to more than 2.6 million patients in Pennsylvania. Dr. Lee will continue to practice primary care one morning each week in Greater Boston, as he has for nearly 35 years.

Dr. Lee is a graduate of Harvard College, received his medical degree from the Cornell University Medical School, and holds a master’s in science in epidemiology from the Harvard School of Public Health.

Dr. Lee assumes his role on July 1, 2013.

Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall patient experience. The company offers a comprehensive portfolio of solutions that capture the patient voice and identify more targeted improvement opportunities through advanced analytics and strategic advisory services. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50 percent of all U.S. hospitals. For more information, visit www.pressganey.com.

Back to Press Room >



Points of Contact

 

Press Ganey's patient satisfaction improvement and patient experience improvement solutions drive targeted healthcare performance improvement for providers across the continuum, including hospitals, medical practices and ambulatory care settings. Press Ganey's clinicians, behavioral scientists and statisticians use advanced analytics and deep data to reveal opportunities that enhance patient care, improve outcomes and control costs. To drive hospital quality improvement, Press Ganey focuses on understanding the perspectives of internal stakeholders, measuring employee engagement, physician engagement and patient engagement, and capturing the voice of the patient to help prioritize improvement efforts.