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Press Ganey Names Christina Dempsey Chief Nursing Officer

January 22, 2013
Company Deepens Commitment to Improving the Patient Experience through Caregivers

Press Ganey Associates, Inc., a leader in improving the patient experience, today named Christina Dempsey the Chief Nursing Officer. Dempsey will further Press Ganey’s engagement with physician and nurse leadership and frontline caregivers to drive meaningful, sustainable improvement in the patient experience. Dempsey, a registered nurse with more than 25 years of experience, will leverage the company’s deep competencies and unique solutions to pinpoint key drivers of performance and develop targeted improvement opportunities. Press Ganey gives organizations the ability to hear the voice of every patient and caregiver in order to improve the health care experience.

“Clinicians are the soul of health care and proactively engaging them is vital for organizations as they progress on their journey of improving the patient experience,” said Joe Greskoviak, President of Press Ganey. “Christy has a proven track record of improving the quality and safety of care and is highly regarded for her accomplishments. With Christy in this leadership position, Press Ganey is better positioned to help our clients identify effective and efficient means of positively impacting every touch point across an individual’s health care experience.”

Dempsey’s nursing experience includes perioperative and emergency services management, medical practice, value analysis, and physician and hospital collaboration. Dempsey has been with Press Ganey for four years, previously serving as Vice President of Operational & Clinical Consulting. In that position, she worked with health care facilities to redefine and redesign patient flow and the process by which care is delivered in order to improve the patient and caregiver experience.

“Top performing organizations understand that in order to improve the patient experience, they must also listen to the voice of the caregiver,” said Dempsey. “We are proud to continue our work with caregivers to implement solutions designed to meet their specific needs at the facility, team, and individual level. In partnership with our clients, we have a powerful opportunity to dramatically improve the care experience for every patient in the country. Improving the patient experience is a movement, not a mantra.”

Dempsey is a frequent presenter and author and also serves as a member of the faculty for the Missouri State University Department of Nursing. Dempsey holds master’s degrees in both business and nursing from Missouri State University.

Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50 percent of all U.S. hospitals. For more information, visit www.pressganey.com.

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Press Ganey's patient satisfaction improvement and patient experience improvement solutions drive targeted healthcare performance improvement for providers across the continuum, including hospitals, medical practices and ambulatory care settings. Press Ganey's clinicians, behavioral scientists and statisticians use advanced analytics and deep data to reveal opportunities that enhance patient care, improve outcomes and control costs. To drive hospital quality improvement, Press Ganey focuses on understanding the perspectives of internal stakeholders, measuring employee engagement, physician engagement and patient engagement, and capturing the voice of the patient to help prioritize improvement efforts.