Press Ganey Success Story Award®
Submission Form
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Success Story Award Submission
Please give a brief overview of your program or initiative and answer the following six questions. The examples listed within each question below are not all-inclusive, but are merely representative.
Overview*
Give a brief description of your improvement program or initiative.
- Example 1: “After an examination of service scores which hovered in the single digits, we committed to major changes to improve service. All nursing staff were trained on key words, how to introduce themselves and explain procedures. Staff members implemented hourly patient rounds to check on the patient’s comfort and to keep the patient informed during the visit. ED physicians and nurses committed to making post-discharge phone calls to a percentage of patients.”
- Example 2: “Our compliance with PCI < 90 minutes was only 25%, so we formed a multidisciplinary team to identify barriers and potential solutions for improving the door-to-balloon-time process. The team mapped out the current process flow of the STEMI patient upon arrival to the ED, and we set out to correct processes by establishing specific goals to measure our progress. Once we identified the delays, we implemented a protocol-driven program that included the appropriate orders, paging the STEMI team via a centralized paging system and rapid response by our ED physicians for timely identification and notification to the cardiologist.”
Maximum characters: 800 (approximately 150 words)
Press Ganey Resources and Solutions*
How were Press Ganey resources and solutions used in your improvement program or initiative?
- Examples of resources/solutions include: Solutions Starters®, infoEDGE®, the Press Ganey Community, guidance of Press Ganey staff, i.e. Consultant, Improvement Manager, Clinical Performance Executive, etc.
Maximum characters: 800 (approximately 150 words)
Press Ganey Data*
How was your Press Ganey data used in your improvement program or initiative?
- Examples include: tracking, trending, reports.
Maximum characters: 800 (approximately 150 words)
Measurable Outcomes*
What measurable outcomes or ROI can be attributed to your improvement program or initiative? Examples include:
- Improved percentile rank on inpatient satisfaction by 11.5 points.
- Raised percentile rank on employee satisfaction by 10 points.
- Improved percentage on National Hospital Quality Measures (i.e. percentage of outpatients having surgery who got an antibiotic at the right time).
- Lowered employee and nurse turnover rates from 5% to 1.4%.
- Decreased readmission rates for heart attack from 18% to 12%.
- Decreased percentage of ED patients left without being seen from 2.5% to 1.1%.
- Reduced length of inpatient stays in the XYZ unit from 5.3 days to 3.6 days.
- Reduced MRSA rate of occurrence from 0.94 per 1,000 bed-days of care to 0.25.
- Reduced medication errors from 3.1 per 1,000 orders to 1.0.
- Reduced number of inpatient falls with injuries from .88 to .40 per 1,000 patient days.
- Reduced malpractice rates from X% to Y%, resulting in an estimated savings of $_____ in malpractice costs.
- Increased physician referral rates by 8% as a result of improved physician partnership.
- Other metrics might include growth in market share or higher utilization rates by physician or service line.
Maximum characters: 800 (approximately 150 words)
Obtaining Buy-in*
Success is a team effort. How did you obtain buy-in and sustain support from staff, supervisors and/or upper management?
Maximum characters: 800 (approximately 150 words)
Innovative or Creative Aspects*
What were the creative, innovative or unique aspects of your improvement program or initiative? (We are looking not only for new ideas, but also for unique and creative approaches to any challenge, even those thought of as common or universal within health care.)
Maximum characters: 800 (approximately 150 words)
Press Ganey Solutions Used
Please check all solutions related to your submission.
Press Ganey Clinical Performance SuiteSM for Hospitals Clinical PerformerSM
Quality PerformerSM.
Safety PerformerSM
Value-Based Purchasing Calculator
Press Ganey Operational Performance SuiteSM for Hospitals Operational InsightsSM
Press Ganey Partnership Performance SuiteSM for Hospitals Employee PartnerSM
Physician PartnerSM
Press Ganey Satisfaction Performance SuiteSM for Hospitals Ambulatory Surgery InsightsSM
Emergency Department InsightsSM
HCAHPS InsightsSM
Hospitalist InsightsSM
Inpatient InsightsSM
Inpatient and Outpatient Behavioral Health InsightsSM
Inpatient and Outpatient Rehabilitation InsightsSM
Long-term Acute Care Hospital InsightsSM
Outpatient InsightsSM
Transplant InsightsSM
Urgent Care InsightsSM
Press Ganey Strategic Planning & Marketing Performance SuiteSM for Hospitals Community InsightsSM
Press Ganey Satisfaction Performance SuiteSM for Medical Practices & Outpatient Facilities CGCAHPS InsightsSM
Freestanding Outpatient InsightsSM
Patient Visit InsightsSM
Press Ganey Satisfaction Performance SuiteSM for Home Care Agencies HHCAHPS InsightsSM
Home Health InsightsSM
Home Medical Equipment InsightsSM
Hospice InsightsSM
Press Ganey Performance Consulting SuiteSM Cardiac Cath Lab OptimizerSM
Clinical Performer OptimizerSM
Emergency Department OptimizerSM
Employee Partner OptimizerSM
Focus Group OptimizerSM
Goal & Barrier OptimizerSM
Medical Practice PatientFlow OptimizerSM
Operating Room OptimizerSM
Opportunity Assessment OptimizerSM
Patient Experience OptimizerSM
PatientFlow OptimizerSM
Physician Partner OptimizerSM
Secret Shopper OptimizerSM
Value-Based Purchasing OptimizerSM
Release Form*
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