What are your patients’ perceptions of the care your health care organization provides? The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CGCAHPS) survey is a standardized tool to measure patient perceptions of care by physicians in an office setting. The Centers for Medicare & Medicaid Services issued the Physician Fee Schedule final rule in November 2012, confirming implementation of CGCAHPS for PQRS participants. Press Ganey anticipates that the survey will be conducted on an annual basis with the first survey most likely to be distributed in late 2013 or early 2014.
With Press Ganey’s CGCAHPS Insights solution, transparency will soon become your greatest ally in performance improvement — leading to increased patient satisfaction, better ratings and optimal CMS reimbursement.
Be Prepared for CGCAHPS
By starting to assess and improve patient satisfaction now, you can put your practice ahead of the competition and be well positioned for CGCAHPS. To help your organization prepare in advance, the CGCAHPS Insights solution offers an integrated survey that combines the core CGCAHPS questions with standard Press Ganey satisfaction questions. This combination helps you increase the speed and quality of your improvement efforts.
This integrated survey asks your patients clarifying questions about your organization’s performance at no additional cost. Responses to these questions give you the additional insight you need to improve your CGCAHPS results.
Our CAHPS expertise is unmatched in the industry. Nearly half of all U.S. hospitals participating in the HCAHPS program use Press Ganey as their measurement partner. We also provide HHCAHPS measurement services to more than 1,000 home health agencies. This means that you can count on us for complete and accurate information, reliable data and expert guidance for your CAHPS implementation.
Get Sharper Focus on Your Improvement Efforts
While the CGCAHPS survey measures patient experience (how often a service was provided), our integrated survey reveals important qualitative details (how well a service was provided). This gives your organization a deeper understanding of the root causes of your CGCAHPS scores and sharper focus of your improvement efforts.
To learn more about the CGCAHPS Insights solution, or to talk with one of our experts, please telephone us at 800.232.8032
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