The Press Ganey Improvement Portal® : Improve Performance Faster
The Press Ganey Improvement Portal (patent pending), our innovative online gateway, focuses your organization on improvement by reducing the time your organization spends in "data mode" and increasing the amount of time spent in "improvement mode." That's because the Improvement Portal enables you and your organization to gain real-time insight into current performance, provides immediate access to best-in-class improvement resources and networking, and aligns your organization around performance priorities.
Whether you want an executive overview of your organization’s current performance, to trend performance on survey measures or to view side-by-side comparisons to identify high and low performers, the Improvement Portal lets you quickly and easily monitor the patient satisfaction metrics most important to you – right on your home page.
ASSESS YOUR ORGANIZATION'S CURRENT PERFORMANCE
With the Performance Summary Quick Report , it takes only a matter of seconds to pinpoint where you stand against other facilities on key performance areas (see screenshot below
). That’s because the Performance Summary Quick Report graphics provide impactful and visually concise views of your organization’s performance.
Set targets and see benchmarking based on Press Ganey's proprietary database – the largest real-time HCAHPS and patient satisfaction database in the country – or on CMS public databases. Visual elements direct you to what needs attention and drill-down capabilities enable you to investigate satisfaction and clinical performance details. Whether you’re talking to the board or front-line staff, it has never been easier to provide valuable insight into your organization’s current performance.
MONITOR TRENDS IN PERFORMANCE
With Trend Quick Reports you can quickly and easily monitor performance trends for key survey measures (see screenshot below). Whether you’re a unit manager who wants to track your unit’s performance on top priority items or a provider at a medical practice who wants to track his own performance on specific survey measures, Trend Quick Reports enable you to monitor progress toward your goals. Aligned improvement resources for the measures you are tracking are just a click away – allowing you to quickly focus your time and energy on driving improvement.
IDENTIFY HIGH AND LOW PERFORMERS
Comparison Quick Reports provide side-by-side comparisons allowing you to quickly identify high and low performers on a single measure (see screenshot below). With aligned individual improvement opportunities for each group or individual included in the comparison, you can identify the specific priorities for low performers, providing a sharper focus for driving improvement. Whether you are a patient experience director who wants to compare HCAHPS performance for all inpatient units or a provider who wants to assess his personal provider rating for each site where he practices, Comparison Quick Reports enable you to effectively make comparisons and identify top improvement opportunities.
Access an unsurpassed array of client-exclusive resources to improve organizational performance at your fingertips (see screenshot below). Based on thought leadership developed as both the largest U.S. patient satisfaction and HCAHPS improvement partner, our resources and tools are clear, actionable and effective. These best-in-class resources are continually updated and aligned to your organizational priorities to take the guesswork out of prioritizing improvement initiatives.
With over 25,500 members, the Press Ganey Community is one of the largest online communities dedicated to health care improvement and networking (see screenshot below). Clients connect with their peers to improve service, and operational, clinical and financial performance. It has been called “THE best practice resource” for hospitals.
Improvement Opportunities Abound: Target improvement resources, formulate action plans or connect with your peers on the latest hot topics in patient satisfaction. The Press Ganey Improvement Portal always keeps you connected to performance.
By providing easy-to-understand performance graphics, clear organizational priorities and instant access to prescriptive performance resources and best-in-class networking, the Press Ganey Improvement Portal empowers every level of your organization to drive organizational goal attainment. The mark of a high-performing organization is that everyone — from the board to the front-line staff — understands organizational priorities and their role in attaining performance goals.
With the Performance Summary Quick Report, the Press Ganey Improvement Portal empowers your organization to do the same. Whether you are a hospital leader who uses the Performance Summary Quick Report Priority Index to drive focus and accountability during rounding; a quality manager using aligned improvement resources and the Press Ganey Community to optimize your strategy to address each performance improvement opportunity; or front-line staff who now can be more knowledgeable and engaged in performance improvement, the Improvement Portal ensures everyone is focusing on what will drive maximum performance.