Press Ganey Improvement PortalSM: Improve Performance Faster
In today’s marketplace, health care executives must manage across the spectrum of patient care — addressing quality, efficiency, and patient satisfaction. Traditional data silos and systems have not supported patient-centered management and have made quick, integrated improvement difficult. The Improvement Portal, our innovative online gateway, provides an integrated view of your total performance so you can target your improvement efforts and get results faster.
The Press Ganey Improvement PortalSM (patent pending) focuses your organization on improvement by reducing the time your organization spends in “data mode” and increasing the amount of time spent in “improvement mode.” That’s because the Improvement Portal enables you and your organization to gain real-time insight into current performance, provides immediate access to best-in-class improvement resources and networking and aligns your organization around performance priorities.
Instant Insight
Whether leveraging the intuitive performance dart chart or the more comprehensive performance dashboards, it takes only a matter of seconds to pinpoint where you stand against other facilities on key performance measures. That’s because the Improvement Portal graphics provide impactful, yet visually concise, views on your organization’s performance.
Set targets and see benchmarking based on the largest real-time HCAHPS and patient satisfaction database in the country or based on CMS public databases. Visual elements direct you to what needs attention, and drill-down capabilities enable you to understand the next level of detail — all the way down to daily unit trends and comments for patient satisfaction. Scorecards and dashboards are automated and presentation-ready — so that they can be saved, printed or embedded into PowerPoint for easy sharing. Whether you’re talking to the board or front-line staff, it has never been easier to provide valuable insight into your organization’s current performance.
Improvement Portal Dashboard: Get up-to-date, data analysis of your organization’s current performance. The Improvement Portal graphics provide impactful yet visually concise views on your organization’s performance.
Instant Resources
Access an unsurpassed array of client-exclusive resources to improve organizational performance at your fingertips. Based on thought leadership developed as both a patient satisfaction pioneer and the largest HCAHPS provider since the inception of CAHPS, our improvement resources and tools are clear, actionable and effective. These best-in-class resources are continually updated and aligned to your organizational priorities to take the guesswork out of prioritizing improvement initiatives.
Instant Opportunities
With over 23,500 members, the Press Ganey Community is one of the largest online communities dedicated to health care improvement and networking. Clients connect with their peers to improve service, and operational, clinical and financial performance. It has been called “THE best practice resource” for hospitals. Whether you are a facility in the middle of an improvement initiative and looking for tips from facilities finishing successful implementations of similar initiatives, or a facility leveraging the network to gain critical experiential knowledge before making a large resource investment, the Press Ganey Community increases your chances for success.
Improvement Opportunities Abound: Target improvement resources, formulate action plans or connect with your peers on the latest hot topics in patient satisfaction. The Press Ganey Improvement Portal always keeps you connected to performance.
Instant Alignment
By providing easy-to-understand performance graphics, clear organizational priorities and instant access to prescriptive performance resources and best-in-class networking, the Press Ganey Improvement Portal empowers every level of your organization to drive organizational goal attainment. The mark of a high-performing organization is that everyone — from the board to the front-line staff — understands organizational priorities and their role in attaining performance goals.
Now, the Press Ganey Improvement Portal empowers your organization to do the same. Whether you are a hospital leader who uses the Priority Index to drive focus and accountability during rounding; a quality manager using aligned improvement resources and the Press Ganey Community to optimize your strategy to address each performance improvement opportunity; or front-line staff that now can be more knowledgeable and engaged in performance improvement, the Improvement Portal “gets everyone on the same page” for maximum performance.
