The Press Ganey Improvement Portal® : Targeted Insights for Sustainable Improvement

The Press Ganey Improvement Portal (patent pending) provides organizations with insights into the voice of their patients across the continuum of care through easy-to-use online dashboards and reports. Supporting all levels of an organization, the Improvement Portal provides an executive overview of your organization’s current performance across care settings, the ability to drill-down and pinpoint your most promising improvement opportunities, and the ability to monitor performance on specific survey measures. The Improvement Portal enables quick identification of improvement opportunities so you can take immediate and targeted action for performance improvement.

Targeted Insights

With the Performance Scorecard, it takes only a matter of seconds to pinpoint where you stand against other facilities on key performance areas and where to focus improvement efforts for targeted action (see Figure 1). That’s because the Performance Scorecard provides visually concise and actionable views of performance.

Set targets and view comparative performance based on Press Ganey's proprietary database – the largest real-time HCAHPS and patient satisfaction database in the industry. Visual elements direct you to what needs attention and in just two clicks you can investigate performance details from the service-level to the breakout level (e.g. units, specialties). Whether you’re talking to the board or front-line staff, it has never been easier to identify and pinpoint improvement opportunities for stakeholders across your organization.

Figure 1: Services Overview in Performance Scorecard

Services Overview - Performance Scorecard - Press Ganey Improvement Portal


Monitoring the detailed process of your targeted improvement programs is easy with Quick Reports - you can easily track performance trends for key survey measures as well as progress toward your goals. Additionally, Comparison Quick Reports provide side-by-side comparisons allowing you to quickly identify high and low performers on a single measure (see Figure 2). With aligned individual improvement opportunities for each group included in a comparison, you can identify the specific priorities for low performers, providing a sharper focus for driving improvement.

Figure 2: Side-by-Side Comparison in a Quick Report

Side-by-side Comparison in a Quick Report - Press Ganey Improvement Portal


With our new and easy-to-use scheduling feature, you can email Performance Scorecard dashboards and Quick Reports either immediately or on a set schedule to others within your organization. It’s never been easier to share relevant performance information with your organization.


By providing easy-to-understand performance graphics, clear organizational priorities and instant access to prescriptive performance resources, the Press Ganey Improvement Portal aligns and empowers every level of your organization to drive organizational goal attainment. The mark of a high-performing organization is that everyone — from the board to the front-line staff — has a shared understanding of organizational priorities and their role in attaining performance goals.

Contact Press Ganey
To learn more about Press Ganey solutions, or to talk with one of our experts, please call us at 800.232.8032 or contact us.


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