Emergency Department InsightsSM: Making Good First Impressions
Making a positive first impression is of paramount importance in emergency care. That’s why patient satisfaction begins at the first point of contact — the emergency department (ED) — and drives clinical and organizational outcomes. A positive patient experience in the ED can translate into patient loyalty for future health care visits. Loyal patients become your advocates, recommending you to others and driving up volumes across services.
Press Ganey’s Emergency Department Insights solution will help you address common issues that abound in the ED, including overcrowding, limited staff, extended wait times and patient inability to pay — as well as uncover additional problem areas and improve them. Our areas of expertise include those specific to the ED: consistent patient-centered care by shift; combining fast track services with patient-centered initiatives; and generating physician buy-in and consistency with patient interactions. We also help apply organization-wide initiatives to the ED — from service standards and accountability to staff alignment and recognition.
The Emergency Department Insights solution has a number of unique benefits, including the industry’s deep benchmarking, detailed drill-downs, and best-in-class improvement resources.
- Clearer picture: Gauge your progress with meaningful comparative benchmarks against local and national peers in the nation’s largest database of emergency departments.
- Greater detail: Identify improvement opportunities and required action for specific staff members and teams by drilling down and cutting across your data. Identify your most urgent and promising improvement opportunities based on specific criteria, including attending physician and team, shift, and fast-track versus non-fast-track.
- Best-in-class improvement: Leverage the Press Ganey Improvement Portal to directly access the industry’s most robust archive of proven solutions - aligned to your greatest improvement opportunities. Count on our Patient Experience Advisors to guide you to heightened performance.
To learn more about the Emergency Department Insights solution, or to talk with one of our experts, please telephone us at 800.232.8032 or contact us.