Press Ganey Satisfaction Performance SuiteSM for Hospitals
The Satisfaction Performance Suite offers you powerful, data-driven solutions that provide valuable insight into every aspect of patient satisfaction from inpatient and outpatient to ambulatory and emergency department. You’ll not only better understand your patients’ perceptions of their care experience, but also take the appropriate steps to drive your improvement efforts based on meaningful and actionable data.
See which performance solution below best fits your hospital’s needs. Or, if you would like to talk directly with one of our experts, please telephone us at 800.232.8032 or contact us.
With Press Ganey’s HCAHPS Insights solution, your hospital will be best prepared to improve HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) performance — leading to increased patient satisfaction, better ratings and maximum CMS reimbursement.
Becoming the ambulatory surgery center of choice is dependent upon your ability to create a satisfying care experience for your patients in a supportive environment and ensure superior clinical outcomes. The Ambulatory Surgery Insights solution helps you create patient experiences that will earn loyalty and drive revenue from referrals.
The Emergency Department Insights solution can help you address issues of overcrowding, limited staff, extended wait times and patient inability to pay that compound your hospital’s financial pressures. This performance solution gives you the tools and resources to uncover specific problem areas in your ED and improve them.
Approximately half of all hospitals in the U.S. leverage a hospitalist model. Within those facilities, hospitalists are pivotal to the overall patient experience, and one of the most important things hospitals can do to improve this experience is to increase the satisfaction with hospitalist-patient interactions.
When it comes to health care, patients have options. That’s why it’s critically important to understand and act on patients’ perceptions of your hospital’s delivery of care. With Press Ganey’s Inpatient Insights solution, you can improve performance to deliver excellent clinical care, develop loyal customers and improve your hospital’s bottom line.
A patient’s first encounter with a health care organization is often as an outpatient, and that experience will influence the decision to return for future care in any setting. The Outpatient Insights solution will help you create an outpatient experience that differentiates your organization from your competition.
Our performance improvement expertise covers all areas of patient care. We offer additional solutions in a variety of specialty areas, including long-term acute care, rehabilitation, behavioral health and urgent care.