Clinical Performer®: Improve Clinical Outcomes and Efficiency With One Integrated Source of Intelligence that Supports Collaboration
As Medicare payment at risk increases to 7% of total annual payments by federal fiscal year 2017, performance on five specific clinical outcomes will add up to significant dollars. The pressure to improve performance on these critical measures has never been greater. And, with private payers moving to similar pay-for-performance models, that pressure promises to increase.
Press Ganey’s Clinical Performer provides comprehensive clinical performance intelligence to help health care providers improve clinical quality, efficiency and outcomes. By providing a single source of performance intelligence it identifies variation, quantifies opportunities and helps you focus your efforts — including those related to that set of five clinical outcomes — as well as cost, efficiency, quality, and satisfaction, all through one unified source.
Clinical Performer supports collaboration across the hospital, incorporates the most recent patient-level patient satisfaction and core measures data, and is supported by unrivaled service from clinical executives with hospital leadership experience.
Understand the Full Picture of Performance
Most clinical management tools report on limited sets of data, often neglecting HCAHPS and core measures, which are now a necessity to manage under value-based purchasing and new payment models. Clinical Performer integrates measures for clinical outcomes, including mortality, complications, hospital-acquired conditions, patient safety and readmissions, as well as length of stay (LOS), cost, Medicare P/L and patient-level detail for core measures and patient satisfaction. It provides broad and deep insight into correlations, variation and opportunities.
Collaborative Platform Supports Cross-functional Problem Solving
To meet the unique needs of each member of the hospital management team, Clinical Performer provides flexible and easy to use information — for a COO managing hospital processes, a CMO actively managing physician utilization and performance, or a quality manager driving performance improvements. Users can generate hundreds of different data views of their organization — at different levels of the facility, by individual physician or physician group, by different clinical categories, and at various time periods — with intuitive clicks from the first screen and with no need for an advanced degree in analytics.
Identify Variation and Top Opportunities for Improvement
Clinical Performer tells you what you need to know so you don’t waste your time and resources on complex analysis hunts. By revealing the greatest opportunities for improvement, Clinical Performer guides managers to issues that need attention and helps them evaluate the significance and magnitude of variances in clinical performance. Clear, easy-to-interpret reports and graphs highlight what is important so you can quickly focus on the issues that need attention. With a single click, the user can drill down to more details, comparisons and teaching cases to identify root causes.
Work Together to Evaluate, Discuss and Improve Physician Performance
With increased regulatory scrutiny of physicians’ performance, mounting pressure to reduce cost and new payment models based on specific performance measures, hospitals need powerful performance intelligence to improve physician performance and reduce practice variation. Not only is it important to have transparent insight into individual physician practice patterns, it's also vital to have information and processes that physicians can embrace.
Physician PlaybookSM is a new module in Clinical Performer that helps hospital leaders and medical staff collaborate to evaluate, discuss and improve performance. Physician Playbook delivers an integrated view into the impact of a variety of variables on outcomes, efficiency and patient experience and incorporates support and guidance for using fact-based dialogue to engage physicians in the business of health care and help them drive success. The solution allows for the exclusion of disputed cases as a means to bypass obstruction and confrontational dialogue and focus on what is important: overall performance.
Physician Playbook is the only solution that integrates patient satisfaction, core measures and clinical, financial and operational data. This interactive solution equips your team to:
- Remove communication barriers and collaborate
- Get a comprehensive view of performance
- Identify variation and key areas for improvement
- Share a unified perspective
- Support the process of physician evaluation through automation
Additionally, the Executive Dashboard in Physician Playbook provides CMOs and department leads with a quick view of physician performance for each relevant metric to quickly identify top and bottom performers – allowing them to connect and collaborate with their physician team to manage and elevate performance.
Exceptional Clinical Service and Support
Our Clinical Performer solution comes with an unprecedented level of clinical support — a dedicated team of highly-skilled registered nurse executives that helps clients realize maximum value. From initial training and implementation to ongoing assistance, these Clinical Performance Executives help with interpretation of data variation, identification of correlations, and understanding of data across operations, financial, quality and satisfaction. Our team partners with you and assists in improvement initiatives, as well as presentations and reports to highlight your results and demonstrate your impact with medical staff and the C-suite.
FACILITATE OPEN COMMUNICATION WITH A UNIFIED PERSPECTIVE
Open communication begins with transparency. Our reporting system gives hospital leadership, medical staff and the quality management team each an intuitive view of the information that is most important to them. With a clear view of individual performance, they can communicate around objective evaluation of performance and collaborate on specific performance improvement initiatives.
ONE RESOURCE FOR A COMPREHENSIVE VIEW OF PERFORMANCE
Gain a complete understanding of performance with a holistic view across quality process, clinical outcomes, resource utilization/costs and patient satisfaction. Precise reporting enables you to review every diagnosis, procedure and patient visit and evaluate the impact of individual practitioners on key metrics. Identifying variation in practice patterns, resource utilization and costs will allow you to prioritize the best possible actions for improvement initiatives.
To talk with one of our Clinical Performer experts, please call us at 800.232.8032 or contact us.