Clinical PerformerSM: Improve Clinical Outcomes and Efficiency With One Integrated Source of Intelligence that Supports Collaboration
As Medicare payment at risk increases to 7% of total annual payments by federal fiscal year 2017, performance on five specific clinical outcomes — quality measures, hospital-acquired conditions, readmissions, complications and mortality — will add up to significant dollars. The pressure to improve performance on these critical measures has never been greater. And, with private payers moving to similar pay-for-performance models, that pressure promises to increase.
Press Ganey’s Clinical Performer provides comprehensive clinical performance intelligence to help healthcare providers improve clinical quality, efficiency and outcomes. By providing a single source of performance intelligence it identifies variation, quantifies opportunities and helps you focus your efforts — including those related to that set of five clinical outcomes — as well as cost, efficiency, quality, and satisfaction, all through one unified source.
Clinical Performer supports collaboration across the hospital, incorporates the most recent patient-level patient satisfaction and core measures data, and is supported by unrivaled service from clinical executives with hospital leadership experience.
Understand the Full Picture of Performance
Most clinical management tools report on limited sets of data — often neglecting patient satisfaction, HCAHPS and core measures, which are now a necessity to manage under value-based purchasing and new payment models. Clinical Performer integrates financial, operational, satisfaction, quality and clinical process information providing broad and deep insight into correlations, variation and opportunities. Clinical Performer offers a complete picture of performance with the ability to evaluate by hospital, by department, by clinical category, and by physician group and physician.
Collaborative Platform Supports Cross-functional Problem Solving
To meet the unique needs of each member of the hospital management team, Clinical Performer provides flexible and easy to use information — for a COO managing hospital processes, a CMO actively managing physician utilization and performance, or a quality manager driving performance improvements. Users can generate hundreds of different data views of their organization — at different levels of the facility, by individual physician or physician group, by different clinical categories, and at various time periods — with intuitive clicks from the first screen and with no need for an advanced degree in analytics.
Identify Variation and Top Opportunities for Improvement
Clinical Performer tells you what you need to know so you don’t waste your time and resources on complex analysis hunts. By revealing the greatest opportunities for improvement, Clinical Performer guides managers to issues that need attention and helps them evaluate the significance and magnitude of variances in clinical performance. Clear, easy-to-interpret reports and graphs highlight what is important so you can quickly focus on the issues that need attention. With a single click, the user can drill down to more details, comparisons and teaching cases to identify root causes.
Exceptional Clinical Service and Support
Our Clinical Performer solution comes with an unprecedented level of clinical support — a dedicated team of highly-skilled registered nurse executives that helps clients realize maximum value. From initial training and implementation to ongoing assistance, these Clinical Performance Executives help with interpretation of data variation, identification of correlations, and understanding of data across operations, financial, quality and satisfaction. Our team partners with you and assists in improvement initiatives, as well as presentations and reports to highlight your results and demonstrate your impact with medical staff and the C-suite.
To learn more about the Clinical Performer solution, or to talk with one of our experts, please telephone us at 800.232.8032 or contact us.
