Specialty Areas: Excelling in Specialized Care
We partner with hundreds of home health agencies to help them improve patient satisfaction and quality of care. In addition, we also offer specialty services that may not fall into the traditional home health care category, including:
- Hospice InsightsSM.
- Home Medical Equipment InsightsSM.
With Press Ganey's expertise in specialty services, we can help you increase your agency's quality, patient loyalty and profitability. For more than 25 years, we have helped health care organizations like yours improve their delivery of care.
The Press Ganey Advantage
- Better quality of care: Partnering with over 10,000 health care facilities to provide patient-centered care and improve bottom-line results, we are the industry's most widely recognized resource for extensive inpatient expertise and improvement solutions.
- Satisfied and loyal patients: It costs 90% less to get current patients to return for their future care needs than it does to attract new ones. Loyal patients can become your advocates — as well as your most effective marketing strategy — by recommending you to others and driving up your volume.
- Heightened financial performance: Improved patient-centered care is a key driver for:
- Increasing revenue and profitability.
- Improving productivity and efficiency.
- Strengthening public reporting performance.
We have extensive expertise in quantitative analysis and reporting and offer a wealth of proven best practices and resources to accelerate your improvement. We even have a team of improvement managers exclusively dedicated to helping home health agencies improve their results.
- Account Managers and Improvement Managers: With a proven track record for complete resources that improve patient satisfaction, Press Ganey’s dedicated staff consistently demonstrate a high level of service.
- Faster startups: Focused improvement opportunities can be identified more rapidly with guaranteed three-day survey processing and online, real-time reporting.
- Deeper insights: Gain deeper understanding with comprehensive commenting services. Each Press Ganey survey section invites written comments. Automatic, immediate and easy to use, Press Ganey’s commenting services enhance the actionable nature of your information. Notifications quickly flag any negative case issues, keywords, names and outstanding behaviors that you want brought to your immediate attention.
- Greatest detail: Drill down, cut across and focus on patient satisfaction data to hone in on specific improvement opportunities, using specific criteria such as unit, patient type and length of stay.
- Field-proven solutions: Utilize extensive and proven solutions from best practices, case studies and white papers to online forums and webinars — plus the industry’s most extensive archives of research findings, publications and articles.
To learn more about Specialty Areas, or to talk with one of our experts, please telephone us at 800.232.8032 or contact us.