Home Health InsightsSM: Standing Out in a Crowded Market
To stand out from your competition, you need an effective solution for improving patient preference. No matter which type of care a patient receives, his care experience affects his perception of your entire organization. A patient’s first encounter with a health care organization is the most important and will influence his decision to return for future care.
Improving patient satisfaction drives financial performance in many ways, including:
- Improved patient outcomes
- Improved compliance
- Increased patient loyalty
- Increased staff retention
Agencies that measure satisfaction realize greater improvement in the quality of patient care, a higher quality work environment and enhanced financial performance.
The Press Ganey Advantage
Our team has expertise in quantitative analysis and reporting as well as improvement techniques — we even have a team of Patient Experience Advisors exclusively dedicated to helping home health agencies improve their results. The expertise and knowledge of the Press Ganey customer service team makes us uniquely qualified to quickly and effectively guide clients through the CAHPS process and avoid costly mistakes.
In addition, we have an comprehensive, structured quality assurance program that ensures quality throughout the surveying process. We focus on accurate administration to allow you to focus on improving the care your patients receive. Our interactive reporting tool, Press Ganey Online, offers tremendous depth and breadth of reporting, from interdepartmental overviews for executives to detailed reports on specific strengths and weaknesses within each department for front-line managers, including specific improvement tips for problem areas. Your agency will receive real-time data and easy-to-read electronic reports.
Partner With the Best
At Press Ganey, we offer industry-leading expertise to help build high-performing patient-centered care. Partner with Press Ganey to get these added benefits:
- Expert guidance of dedicated Patient Experience Advisors with extensive CAHPS experience.
- Agency-specific data with free survey customization.
- Real-time data around the clock with our powerful online suite of reporting tools.
- Performance benchmarking against your agency's competitors using the nation’s largest database.
- Tested, proven improvement resources like Solutions Starters®, webinars and best practices.
To learn more about the Home Health Insights solution, or to talk with one of our experts, please call us at 800.232.8032 or contact us.
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