Transforming Employee Perspectives into Targeted Improvement Actions

With the demands for continuous improvement placed on health care organizations today, health care leaders require a honed understanding of where and how to drive change within their organization's culture to engage employees, build alignment and retain key talent. Press Ganey’s Employee VoiceTM solution enables leaders to focus human capital initiatives, prioritize systemic change, inform work unit interventions and align employees around patient experience goals and business strategies.

Measuring and Managing Key Drivers of Engagement

Engagement is demonstrated by employee behaviors, such as a willingness to go "above and beyond," energy and enthusiasm for their work, loyalty to the organization – a greater likelihood to stay employed, pride in the organization, and a willingness to recommend the organization as a place to work and receive care. When employees develop a strong sense of commitment to the organization, they will engage in behaviors beneficial to the organization’s performance.

The Employee Voice survey assesses engagement and its key drivers in three primary domains, including measurement of employee attitudes toward:

  • The organization;
  • Direct manager and supervisors within the work unit/department; and,
  • Individual's job and the performance of coworkers and their work unit.

By measuring and looking at a multi-dimensional view across these three drivers, the solution provides deep insights into strengths and areas of opportunity to make the most significant impact on engagement.

Survey Design and Administration to Fit Unique Needs

The employee engagement survey is available in a full version and a streamlined version with a smaller set of core items that have a higher predictability of employee commitment. Organizations can also choose a online, print, or multimode survey administration in order to provide convenient access for all employees.


Press Ganey’s Employee and Physician Voice solutions are powered by an intuitive, web-based results-delivery system that guides health care leaders to top opportunities within just a few clicks. The Results Delivery platform displays the most meaningful metrics for senior leaders, including item scores, strengths and concerns, key drivers, and domain scores for leadership, organization, department, and staff.

Robust Benchmarking

Press Ganey's employee engagement surveys use valid, reliable items linked to our robust national employee healthcare benchmarks. Our segmented benchmarks ensure a clear interpretation of results, prioritize action planning, and support organizational improvement. Benchmarking for the employee voice solution provides detailed views within a comparative set that includes:

  • More than 45% of U.S. News & World Reports "Honor Roll Hospitals"
  • Five Malcolm Baldrige National Quality Award Recipients
  • More than 50% of Child Health Corporation of America (now CHA) organizations
  • More than 60 University Healthcare System Consortium Members

Unparalleled service and support

To deliver the highest level of service, all Press Ganey solutions include support from a knowledgeable health care expert who partners with your organization. Our employee and physician engagement advisors are human resources and OD professionals with expertise developing engaged workforce, prioritizing systemic changes and aligning employees and physicians with business strategies.

Contact Press Ganey
To learn more about Press Ganey solutions, or to talk with one of our experts, please call us at 800.232.8032 or contact us.

The acquisition strengthens Press Ganey’s comprehensive suite of patient experience solutions and services, while emphasizing the importance of physician and employee engagement in achieving sustainable change in providers nationwide. Read more >