PatientFlow OptimizerSM
Patient flow bottlenecks have a profound impact on a hospital's quality of care and financial performance. PatientFlow Optimizer combines operational consulting with the expert insights, hands-on experience and proprietary tools to help your hospital achieve sustainable improvements.
Common Problems Caused by Patient Flow Bottlenecks
- ED overcrowding, diversions and boarding.
- Lack of available ICU and Med/Surg beds, patient misplacement.
- Bumped or delayed elective surgical cases, backups in the PACU.
- Excessive ED and OR waiting times.
- Overburdened nurses, high overtime, excessive nurse vacancy rate.
- Upset doctors, nurses, patients.
PatientFlow FAQ : It isn’t always necessary to add capacity to address overcrowding. Learn about artificial variability, OR smoothing and more.
Determining Capacity Need: Find out how Press Ganey can assess your scheduled and unscheduled OR traffic, smooth daily OR flow and determine specific bed/staffing needs by unit.
Expertise, Proprietary Tools and Experience
Our patient flow consultants have decades of hands-on operational and clinical experience. They work closely with hospital and physician leadership alike to build alignment – from the initial analysis all the way through to your organizations' operational and cultural change.
Through a combination of operations management tools such as queuing theory and simulation modeling, and the soft science of change management, we help your hospital optimize existing resources and achieve real results:
- Separating different patient flows that are competing for the same resources to optimize availability and usage.
- Smoothing artificial variability in patient flow in order to reduce peaks and valleys (to/from ED, OR, ICU, tele and routine units, cardiac cath) and improve ROI.
- Determining the optimal allocation of resources to meet current and future demand.
- Fully engaging physicians and nurses in patient flow improvements for improved quality, safety and efficiency.
What You Can Expect from PatientFlow Optimizer
Patient Waiting Times
- Waiting time for emergent/urgent surgeries down 25% to 50%.
- Compliance rate with waiting time guidelines up to 90%+.
- Bumped surgeries virtually eliminated.
Patient Placement and Boarding
- Patient placement in clinically preferred routine/ICU unit up by 20%+.
- ED and PACU boarding substantially reduced.
- Ambulance diversions significantly reduced.
Volume, Revenue and Cost
- Surgical throughput up 20% to 40%.
- ED throughput up 5%+.
- Percent of case hours done during prime time up by 20%+ (reduced overtime).
- Reduced patient length of stay.
Quality and Satisfaction
- Fewer patient flow related medical errors.
- Enhanced patient, nurse, physician and staff satisfaction.
Your Potential Benefits
Estimate the potential benefits that PatientFlow Optimizer can bring to your organization.
