Press Ganey Consultants:
We've Walked in Your Shoes

Our consultants possess a depth and breadth of health care experience that truly sets them apart from the competition. Whether in a hospital, medical practice or home care setting, our consultants partner with you to create a high-performance environment that is experientially, clinically, operationally and financially strong.

Meet a few of our premier health care performance improvement experts.

	Deborah O'Brien-Paller, MBA, RRT Senior Vice President, Consulting and Education Services Debbie O'Brien-Paller, senior vice president consulting and education services, has grown the top lines of several business units by 18 to 25% annually and established 20 to 30% profit margins in businesses that were previously unprofitable. Read her profile > Read her blog posts, The Health Care Impact of No Social Security COLA and Exercise: A Meeting You Should Take for Performance's Sake.
	Christina Dempsey, MBA, CNOR Senior Vice President, Clinical and Operational Consulting As vice president and director of perioperative services, Christina Dempsey improved patient flow, creating 59% greater inpatient capacity. Read her profile > Read her blog posts, The Secrets to Physician Buy-in and Press Ganey Data: Carrot or Stick?
	Sandra Myerson, MBA, RN Managing Consultant Sandra Myerson has over 25 years of experience in both clinical and administrative hospital settings. She has held several executive leadership positions, including chief nursing officer and vice president of patient care services for a three-hospital system in Philadelphia. Myerson has been instrumental in developing and executing successful improvement strategies and programs throughout her career. Areas of clinical expertise include flight nursing, emergency, trauma and critical care services, patient care services and clinical informatics. Read her blog post, Developing Stage Presence in Health Care.
	Mary J. Boustani, FACHE Managing Consultant As a CEO, Mary Boustani led a turnaround effort at a 54-bed hospital that resulted in a one-year, $1.5 million increase in net income. Read her profile > Read her blog posts, The Big Picture on the Little Things, Tragedy Close to Home, The Health Care Leader's Juggling Act, Improving Physician Communication with Patients: It's the Personal Touch, Healthy Conversations for Healthy Hospital Decision-making and Engaging the Hospitalist.
	Teresa Roberts, MS, MSA, FACMPE Principal Consultant Teresa Roberts formerly served as the CEO of a 70-physician, 500-employee multi-specialty group. Read her profile > Read her blog posts, Holiday Tips from a Frequent Flier, A Changing Notion of 'Doing Everything' in End-of-life Care, Physicians and EMRs: A Tipping Point?, Perceptions of Quality and Collaboration Go Hand In Hand, Navigating the Really Long Road to Improvement and Health Workers Want More from You.
	Robert Hipps, MD Principal Consultant Robert Hipps has served as a neonatology physician, a consultant for outpatient mental health and a medical science liaison for the pharmaceutical industry. Read his profile >
	Barbara Burnes, RN Principal Consultant As director of patient services for a large multi-specialty physician clinic, Barbara Burnes created innovative programs to educate and engage its 1,000 associates, which resulted in improved retention. Read her profile > Read her blog posts, Recalculating Patient Communications, On Storytelling and Health Care and The Patient Is More Than a Customer.
	Lisa Daul, MBA, RD, CPHQ Principal Consultant As a principal consultant for Press Ganey, 78% of Lisa Daul's clients have shown improvement in overall partnership from survey to survey. Read her profile > Read her blog posts, Lessons for Health Care from Home Renovation, On Employee Engagement and Distractions, A Checklist for Doing More With Less, Rewarding Performance: What Are You Reinforcing?, Engagement and High-performing Organizations or A Simple Solution.
	Susan L. Madden, MS Vice President Analytics As manager of clinical data policy and analysis at the Massachusetts Division of Health Care Finance and Policy, Susan Madden was responsible for the clinical data submitted quarterly by all Massachusetts acute care hospitals, ensuring the quality of the data and integrity of the database. Read her profile > Read her blog posts, Computers and … Feelings? Exploring New Sources of Health Data, The Importance of Compassion in Health Care, Patient Flow and a Culture of Collaboration and Health Care Reform — it’s a Matter of Values.