Press Ganey Consultants:
We've Walked in Your Shoes

Our consultants possess a depth and breadth of health care experience that truly sets them apart from the competition. Whether in a hospital, medical practice or home care setting, our consultants partner with you to create a high-performance environment that is experientially, clinically, operationally and financially strong.

Meet a few of our premier health care performance improvement experts.

	Deborah O'Brien, MBA, RRT Senior Vice President, Consulting and Education Services Debbie O'Brien, senior vice president consulting and education services, has grown the top lines of several business units by 18 to 25% annually and established 20 to 30% profit margins in businesses that were previously unprofitable. Read Debbie O'Briens' profile >
	Jennifer Marshall, MBA Consulting Practice Leader Marshall is a nationally-recognized expert in medical staff resource planning and has assisted health care systems in patient experience improvement, strategic planning, leadership development and service line planning. Read Jennifer Marshall's profile >
	Gail Avigne, MSN, RN, BA, CNOR Principal Consultant Avigne is a registered nurse with a focus on operating efficiency and patient experience, partnering clients to incorporate an enterprise wide approach to sustainable improvement in the patient experience from patient flow in the operating room, the emergency department and from admission to discharge. Read Gail Avigne's profile >
	Mary J. Boustani, FACHE Managing Consultant As a CEO, Mary Boustani led a turnaround effort at a 54-bed hospital that resulted in a one-year, $1.5 million increase in net income. Read Mary Boustani's profile >
	Marcia Levitt, RN, MBA, CRNP Principal Consultant Levitt collaborates with clients and colleagues to provide, coordinate and supervise the delivery of interventional consulting to achieve significant and sustainable improvement in patient satisfaction and experience across the health care continuum. Read Marcia Levitt's profile >
	Sandra Myerson, MBA/MS, BSN, RN Managing Consultant As a former CNO and vice president for patient care services, Myerson fully understands the mandates health care leaders face to achieve quality outcomes and exceptional patient satisfaction while improving operational efficiency and maximizing revenues. Read Sandra Myerson's profile >
	Julie J. Samuelson, RN, MS Principal Consultant Samuelson brings to clients the experience and expertise from more than 12 years of administrative, clinical and operational leadership at a 500+ bed regional medical center. Read Julie Samuelson's profile >
	Ioan Duca, BSA, MSA Consulting Partner Drawing from his senior leadership experience and expertise in health care service excellence and hospitaly, Duca works closely with clients to identify opportunities, and develop a collaborative approach to drive change. Read Ioan Duca's profile >
	H. Douglas Sears Consulting Partner Sears brings his expertise to work closely with clients to apply diagnostic assessment and deep analytics, identify critical factors, and design customized approaches to drive and implement change. Read H. Douglas Sear's profile >
	Adam Christensen, MS, PHR Senior Consulting Analyst Christensen applies his analytic expertise to understand and evaluate client data and opportunities. He has worked with well-known organizations in public and private industries, including The Ritz-Carlton Hotel Company, U.S. Air Force, MD Anderson Cancer Center, Veterans Health Administration, National Institutes of Health, Intermountain Healthcare, U.S. Bank and Charles Schwab. Read Adam Christensen's profile >