Press Ganey Consulting: Driving Change and Sustainable Performance Improvement
Press Ganey consultants have been in your position and understand the challenges you face. When you need support from an outside expert, we can work closely with your team to take your performance to the next level. From C-suite to the bedside, and across the continuum of care, our consultants have deep health care experience and have walked in your shoes. Our consultants’ expertise in the field combined with strong analytical and change management skills, powered by Press Ganey’s deep analytics, makes them uniquely qualified to help health care leaders drive change, reach performance goals and improve the patient experience.
To learn more about Press Ganey’s consulting team, please call us at 800.232.8032 or contact us.
Press Ganey consultants bring their expertise to focus on specific areas of performance that impact patient experiences and outcomes. Our decades of research and experience have identified five essential drivers in organizations that deliver exceptional patient experiences. Through our consulting projects, we help you strengthen these foundational components in order to deliver efficient and effective care. Each engagement uses a variety of data and analytics to identify priorities and considers the role and impact of:
- Leadership: Is the team engaged and passionate?
- Culture: Is it safe and focused on the patient and family?
- Caregivers: Are they competent and compassionate?
- Processes: Are they efficient and designed to create an optimal patient experience and reliable outcomes?
- Stakeholders: Are all of the key stakeholders aligned around a common mission, vision and values?
Whether your goal is to improve clinical quality and operational efficiency, strengthen relationships with stakeholders or improve patient satisfaction and engagement, the Press Ganey Consulting Group has the solution to focus on your most challenging areas of performance
OUR ENGAGEMENT PROCESS
We establish clear partner expectations right from the start to ensure consistent quality, a positive experience and a focus on improvement you can trust. Our approach is data-oriented and research-based, and it is our goal to partner with clients and truly make an impact. Our consultants work with your team to diagnose organizational issues and design programs to optimize and align your organization around shared goals. Following a consistent process in every client engagement, we establish clear expectations of the scope of work from assessment and analysis, to recommendations and implementation, followed by deliberate steps to sustain and evaluate project results.
Get to know the best of the best. Our consultants are industry-leading, health care improvement specialists who have walked in your shoes. They’re ready to roll up their sleeves and get your business on the fast track to becoming a high-performing health care organization.