Lorren Pettit, MS, MBA, Managing Consultant, Press Ganey Associates
Discernment: noun; the quality of being able to grasp and comprehend what is obscure.
– Merriam-Webster’s Third International Dictionary
On a recent plane trip, I started thinking about why it is that so many people these days seem to lack discernment. Sitting next to me on the flight was an off-duty flight attendant, a “deadhead” as they’re called in the airline industry. She was travelling from a recent assignment to her home base. Our conversation started ...