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Since this is a season not just to be jolly but also to hit the road, I thought I’d break with precedent for this health care blog and simply share a few tips for making holiday journeys a little more pleasant.

First, my credentials: I travel a lot. I’m about to hit “platinum” airline status, passing silver and gold along the way. Being a consultant means spending a lot of time with far-flung clients, which ...

Now it was my turn.

Eventually, everyone gets to be a patient or the family member of a patient. When you are a Press Ganey employee, you go into the experience with a combination of increased knowledge and awareness of the amazing things that health care heroes do every day and the things that may not go as expected.

My husband Bill was scheduled to have a three- to three-and-a-half-hour hand surgery to correct an ...