Christina Dempsey, Chief Nursing Officer
Many of the contributors to patient anxiety in the emergency department have been well established. In addition to the pain, fear and confusion associated with the illness or injury that prompted the visit, extended wait times, poor communication, financial concerns and uncertainty about treatment and prognoses all contribute to mental distress. Not only can such anxiety mar the patient experience by increasing patient suffering, it can also negatively influence clinical outcomes.
In addition, when patients arrive in the ED, we ...