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By
Lorren Pettit, MS, MBA, Managing Consultant, Press Ganey Associates
Friday, October 28, 2011
I recently took my youngest son to see the movie “Real Steel.” It has been described as “Rocky” with robots that look like “Transformers,” with a bit of “Wall-E”-style scrap metal thrown in for good measure. Perhaps a more appropriate title would be “Reel Steal.”
While the intent of our “boys-night out” was for some good ole’ father-son bonding time, I couldn’t help but think of the lack of originality coming out of Hollywood. Many ...
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By
Donald L. Malott, Jr. MBA, PhD, Manager, Research and Analytics
Wednesday, October 12, 2011
This post is about breasts – more specifically my wife Char’s left breast and the people we’d like to thank for giving it a lot of attention these days. I suppose it is also a personal treatise on how important communication is to a patient and family; but it truly is just a thank you. You see, my wife’s breast has been in the semi-public domain for a while now. In the last six months ...
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By
Teresa Roberts, MA, MSA, Principal Consultant, Press Ganey Associates
Wednesday, October 05, 2011
Some 25 years ago my grandmother was asked a wrenching question. Her husband, Larry, had been hospitalized yet again with end-stage congestive heart failure and a chart full of other dismal diagnoses. She knew the end was near and as a woman whose faith permeated her being, she believed that he was transitioning to be with God.
“What do you want me to do?” the doctor asked. Should aggressive – though futile – treatment continue? ...
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