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As you may know by now, regardless of whether we get health care reform, value-based purchasing is on its way to a reimbursement check near you. That means it will no longer be enough simply to report patient satisfaction scores to get full reimbursement—how you score on the Hospital Consumer Assessment of Healthcare Providers and Systems survey and on quality-of-care indicators will determine how you fare under value-based purchasing.

This isn’t really a new model—we ...