Julie Samuelson, RN, MSN, Principal Consultant, Press Ganey Associates
Have you ever gotten to the implementation phase of an important, even mission-critical, change effort only to recognize:
- A lack of clarity about what must actually change, so that those responsible for changing their behaviors aren't aware of what they need to do differently?
- The change effort is adding to an already full plate by those who must change their practices or process – typically the patient-facing employee and middle manager.
- Other priorities may likely ...