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“I‘m an OR nurse.”
“I’m a lab tech.”
“I’m a pharmacist.”
“I work at Memorial.”
“I work at Saint Francis.”
“For nine years.”
“For 14 years.”
“Since 1984.”

Most people who work in health care are deeply involved in their work. For many, it’s part of who they are – a nurse, a doctor, an ultrasound tech. And they take pride in working at well-known, highly respected health care organizations. Like me, many in health ...

By Todd Sloane, Senior Writer, Press Ganey Associates

The snowstorms that hit Washington earlier this month were an all-too-easy metaphor for the fate of health care reform. Just as the storms shut down the government and caused traffic gridlock, a rising tide of partisanship and the inability of the Democratic majority to achieve consensus in its ranks brought reform to a standstill. The loss of the Democrats’ Senate supermajority after a Senate election in Massachusetts ...

A patient is any person who receives medical attention, care or treatment. The person is most often ill or injured and in need of treatment by a physician or other health care professional, although one who is visiting a physician for a routine check-up may also be viewed as a patient.

—Wikipedia

There is a growing trend inside and outside of health care to use the terms “patient” and “customer” almost interchangeably. As ...