Diana Mahoney, Editorial Manager
"The toughest thing about the power of trust is that it’s very difficult to build and very easy to destroy.” The famous founder of IBM, Thomas Watson, wasn’t talking about health care specifically when he said this, but he well could have been.
Trust is fundamental to health care delivery. It is the cornerstone of effective physician-patient relationships, as well as those between physicians and colleagues and between staff and managers.
Similarly, the ability to build and maintain trust in ...