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Richard Siegrist, MBA, MS, CPA, CEO
Tuesday, December 15, 2009
Bob Dylan’s lyrics may apply just as well today as they did in the ’60s. And patient satisfaction is one area where the conversation is changing in our hospitals, medical practices, and other care settings.
Let’s go back three or four years and listen in on some comments about patient satisfaction that were pretty common back then.
“Patients don’t understand what we do as providers of care. Their opinions really don’t matter. All they can ...
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