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As Maya Angelou so perceptively says, “I’ve learned that people forget what you said, people forget what you did, but people will never forget how you made them feel.” This emotional connection is more important in health care than any other industry because of the personal anxiety and uncertainty of dealing with one’s own illness or that of a loved one.

Private industry has been tapping into quantifying human emotion through the new science of ...

If you lead a hospital, multi-physician medical practice or ambulatory care facility and your organization hasn’t started implementing "meaningful use" of electronic health records (EHR) technology, the time to begin is now.

EHRs are at the center of so much that is taking place in health care today. Just look at accountable care organizations (ACOs) and the Medicare Shared Savings program: There is no way to participate in these efforts unless you have a fully ...