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These days I keep getting the same questions: “When is CGCAHPS going to be required?” “What is going to happen with ACOs?” “What should we do to change and improve when we don’t know what is coming down the pike?” There is a lot of ambiguity and uncertainty in the health care industry these days, the result of pending reform regulations and the economy.

As just one example, the Centers for Medicare and Medicaid Services ...

I guess I’m a little out of the swim when it comes to “pop news.” I didn’t catch up to the dire predictions about the world coming to an end until the story was in its third or fourth news cycle. Truth be told, I learned about it on Facebook when a friend lamented that the End of Days, or the Rapture, was expected to occur three days prior to the date she was to ...

There’s no arguing that we’re experiencing one of the most turbulent times in the history of health care. What can be disheartening is when the constant, sometimes chaotic pace of change leads to such instability that it pits providers, administrators and others against each other, leaving patients and their families in the midst of a stressed rather than a healing environment. This milieu also impacts the health care team within it – making it difficult ...